Recession. Tight budgets. Efficiency savings. These words ring in the ears of every call centre manager constantly and they are under even more pressure to optimise resources with the Government’s Spending Review being announced next month.
Many voiced their concerns about this at the Call Centre Expo, held at the NEC Exhibition centre, Birmingham, this week. Some ideas and answers were given at a presentation delivered by call centre software developer Rostrvm Solutions, entitled ‘Doing more with the same or doing the same for less’.
Ken Reid, of Rostrvm, said: “Rostrvm Solutions was invited by The South East Contact Centre Forum to give some free presentations, which included case studies from our actual customers outlining key business milestones and achievements. Rostrvm illustrated how it could help contact centres overcome the challenges created by tight budgets and the need to make efficiency savings, both in the front and back offices. Some of the topics we were most asked about were: managing queues & reducing abandoned calls; call blending to cut costs; the role of hosted software applications, and how multimedia could be introduced to maximum effect.”
For further information please contact Ken Reid at Rostrvm Solutions on 0800 6122 192 or via our contact us page.