We have a range of digital communication solutions to help you engage well with both your staff and customers during the coronavirus pandemic and beyond.
At times like this there can be stresses and strains on even the most organised contact centre and customer service operations.
Digital communication solutions
Our digital communication solutions will enhance your operations now and in the future because they’re agile, robust and scalable.
They can be deployed rapidly and you can trust our support. We’ve been in the communications business for over 30 years and have the skills and expertise to get you through. We can help you to continue providing your services to a high standard.
Here are 5 key areas where we can help:
1. Flexible and remote working
Your contact centre staff can work anywhere and still carry out their tasks effectively and productively.
2. Proactive outbound messaging
Use our connected outbound digital communication solutions like voice, SMS, email etc. to ensure your staff and customers receive important updates.
3. Make interactions easier and faster
Enable staff and customers to interact easily on their preferred channels, for example, to confirm they’ve received products and services or to report problems.
4. Deal with increased inbound contact
Use IVR to deflect calls to SMS or web chat – or to refer customers to links on your website where they can self-serve.
5. Manage the performance of your teams
See how your staff are doing with live and historical reports, as well as contact recording, so that you can make proactive adjustments to service.
These are just some ideas; we have plenty more digital communication solutions, which we can tailormake exactly for the needs of your business.
Contact us for a conversation.
Stay safe and stay well!