2014The use of social media in the contact centre has been on everyone’s radar for a long time and as our research shows social media in the contact centre is starting to happen.

contact_centre_multi_channel_managementAs social media goes mainstream it needs careful planning. Take the time to read our 10 tips for integrating social media, discover what industry leaders are thinking in the  Rostrvm-sponsored Inner Circle Guide to Multichannel Customer Contact and register for our free planning tools.