In our opinion
Periodically Rostrvm Solutions prepares opinion articles and commentary surrounding specific areas of contact management technology.
The death knell for Answer Machine detect?
During June, 2010 Ofcom issued a consultation covering the use of predictive diallers and automatic answer machine detection technology.
How do we expect this to impact predictive dialler operations?
Contact centres should link the web with live agents
Given the current economic climate and the increasing propensity for consumers to research market offerings online, it is surprising to learn that just 14% of financial services organisations selling online have a Call Me Back service or similar web integration.
“We have always been impressed by the professionalism of Rostrvm Solutions when they have come in and met us to discuss ideas. They have really made a difference to the quality of our business.”
West Bromwich Building Society
Real world case studies
Read case-studies that cover a diverse range of industries and applications