Rostrvm Solutions, the UK software provider, has researched contact centre operations and analyzed millions of calls over several years and has now published some significant findings for all who want to improve profitability and customer satisfaction.
Its White Paper ‘The future of outbound is precision dialling’ focuses on today’s contact centre challenges and shows how to use Precision dialling to obtain break-through results and achieve much higher success rates.
In this insightful White Paper, Rostrvm goes one step further to really get ‘under the skin’ of modern-day contact centre operations and looks at how to address common issues to meet targets and keep customers happy. This applies even in operations that regard themselves as primarily inbound because they still return calls and follow up enquiries. It’s also relevant for contacting prospects and customers promptly who are using online channels such as websites and social media, as well as mobile technology.
Precision dialling uses intelligence gained about a contact to optimise dialling activities – even when cold calling. It provides the optimum chance of making contact with customers through dialling:
- At the right time
- In the right place
- With the right message and medium to catch their attention
So there’s no more endless re-dials to the same person with the associated risks, wasted time and effort.
Rostrvm also looks at how to get meaningful management data so that you can take precise and prompt action to leverage all business opportunities.
Today’s complex communications lead to complicated systems and messy desktops that slow operations down and frustrate both staff and customers; solutions to all of this are identified and addressed in the White Paper.
To obtain a copy of this valuable White Paper and learn how to take your contact operations from traditional Preview, Predictive and Progressive dialling to modern Precision Dialling, contact us or click here.