Virtual call centre – a case study

Virtual call centre – a case study

Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.

Fidessa utilises rostrvm CallDirectorACD in combination with rostrvm CallGuide to ensure the smooth running of a multiple-location service desk, where technical support and assistance is given to customers with queries on Fidessa’s product range. Operational efficiency is measured and maintained via the integral management information system, rostrvm SuperVisor.
 
As a specialist service provider operating in the financial sector, Fidessa was naturally apprehensive about making changes to its systems.
 
David Bridge, Head of European Support at Fidessa, says: “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price. Together with Rostrvm we are expanding our vision of what the service desk can offer; they have been very supportive and proactive.”

To find out more about how rostrvm supports Fidessa click here to read the case study or contact us.

2017-01-04T05:52:12+00:00