Too many desktop applications = lower productivity

Too many desktop applications = lower productivity

Our recent survey has highlighted that agents are having to battle with a large number of applications to handle call centre telephone calls.

60% of contact centres surveyed use 3 or more desktop applications to complete a call yet, the larger the number of applications needed, the greater the workload for the agent.

It doesn’t take a mathematician to recognise that the longer it takes to process a call, the higher the operational costs will be, whilst productivity will be lower.

Our Desktop product addresses this problem by rationalising disparate and messy desktop environments, making them quick and easy to use. It overlays existing business investments, making them streamlined, so staff can do a good job. For further details, contact us.

Call centre applications pie chart

Click to view large pie chart

2017-01-04T05:52:03+00:00