management information
rostrvm SuperVisor is an enterprise reporting, agent analytics and management application for call centres. SuperVisor provides information and analysis to all levels of the business in the right format at the right time.
Personal Wallboards make real-time performance visible to all call centre members.
Detailed operational information is made available to team leaders, supervisors and call centre managers.
Business outcome data is distributed via the web to the wider management and client community.
Historical reports are provided for analysis and forward planning.The Management Information database schema provides real-time information consolidation. For example, consolidated rostrvm Management Information can be delivered directly to business applications such as Microsoft Excel in addition to traditional reporting tools such as Crystal Reports, Business Objects and Cognos DecisionStream.
rostrvm Supervisor includes a wide range of data views and reports. In addition SuperVisor Designer allows you to create specific displays, design your own soft wallboard and build reports to exactly meet your needs.