SuperVisor - Management Information
rostrvm SuperVisor is an enterprise reporting, agent analytics and management application for call centres and the back office. SuperVisor provides information and analysis to all levels of the business in the right format at the right time.
- Personal Wallboards make real-time performance visible to all call centre members. .
- Detailed operational information is made available to team leaders, supervisors and call centre managers.
- Business outcome data is distributed via the web to the wider management and client community.
- Historical reports are provided for analysis and forward planning.
“For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team.”
London Borough of Wandsworth