rostrvm Outbound is a platform independent predictive dialler. It supports structured, multimedia automated outbound contact to ensure you meet commitments to your customers and stay in touch.
Available as on site technology in your premises or as Cloud Software as a Service (SaaS) via poweredbyrostrvm the rostrvm predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well managed proactive telephone calls, text messages (SMS) and emails.
And rostrvm OutBound is one element of the comprehensive rostrvm call centre software suite. Using inbound intelligence also allows contact centres to utilize their calling agents more effectively, because they are less likely to be waiting around to speak to customers.
Our paper, “Using intelligence from inbound communications to optimise dialling campaigns” is available here.