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  • Rostrvm Solutions Limited – Inbound Contact

  • QueueBack & CallBack – Reduce abandoned calls

    Abandoned calls and ‘lost’ call rates are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations. 

    • QueueBack allows a caller on an inbound queue, to hang up but “maintain” their position in the queue.
    • CallBack dynamically complements QueueBack functionality by transforming immediate demand into deferred demand. Instead of the caller being held in queue, he or she is asked to leave details and receives a callback at a later time.
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    QueueBack is one element of rostrvm inbound call handling. (PDF file)

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    Our planning tools help you maximise your call centre performance.

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    To learn more about how rostrvm can help you why not get in touch with us?

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      • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

        Aquira

      • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

        EDF Energy

      • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

        Fidessa group PLC

      • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

        Autonet Insurance

      • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

        Canterbury City Council

      • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

        Nottinghamshire County Council

      • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

        One-Sure Insurance

      • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

        Nottinghamshire County Council

      • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

      • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

        First Choice Holidays

      • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

        London Borough of Wandsworth

      • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

        Fidessa group plc

      • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

        London Borough of Wandsworth

      • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

        Asia Risk Technologies

      • You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed.  Your help was much appreciated.

        Support user

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

        Autonet Insurance

      • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

        London Borough of Wandsworth

      • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

        West Bromwich Building Society