A complete symphony of products for the contact centre

QueueBack & CallBack – Reduce abandoned calls 2017-01-04T05:51:57+00:00

QueueBack & CallBack – Reduce abandoned calls

Abandoned calls and ‘lost’ call rates are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.

  • QueueBack allows a caller on an inbound queue, to hang up but “maintain” their position in the queue.
  • CallBack dynamically complements QueueBack functionality by transforming immediate demand into deferred demand. Instead of the caller being held in queue, he or she is asked to leave details and receives a callback at a later time.