QueueBack & CallBack – Reduce abandoned calls

Abandoned calls and ‘lost’ call rates are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.

  • QueueBack allows a caller on an inbound queue, to hang up but “maintain” their position in the queue.
  • CallBack dynamically complements QueueBack functionality by transforming immediate demand into deferred demand. Instead of the caller being held in queue, he or she is asked to leave details and receives a callback at a later time.
QueueBack is one element of rostrvm inbound call handling. (PDF file)More
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