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  • Rostrvm Solutions Limited – Inbound Contact

  • Automatic Call Distribution (ACD)

    rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.

    • An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
    • A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
    • Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.

    CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.

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    CallDirectorACD is one element of rostrvm inbound call handling. (PDF file)

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    Our planning tools help you to optimise your customer contact performance.

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