A complete symphony of products for the contact centre

Automatic Call Distribution (ACD) 2017-01-04T05:51:57+00:00

Automatic Call Distribution (ACD)

rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.

  • An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
  • A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
  • Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.

CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.