Automatic Call Distribution (ACD)

rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.

  • An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
  • A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
  • Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.

CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.

CallDirectorACD is one element of rostrvm inbound call handling. (PDF file)More
Our planning tools help you to optimise your customer contact performance.Find out more
To learn more about how rostrvm can help you why not get in touch with us?Contact us