Automatic Call Distribution (ACD)
rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.
- An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
- A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
- Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.
CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.