AutoAgent – Interactive Voice Response

rostrvm AutoAgent is our software based Interactive Voice Response (IVR) system. AutoAgent delivers in-queue call treatment, voice processing and automated services. AutoAgent uses SIP-based Voice over IP (VoIP) to deliver.

  • Enhanced call centre applications with any PBX or ACD.
  • Intelligent announcements.
  • Auto-attendant .
  • Postcode capture.
  • ID & Verification.

CallDirector ACD’s platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.

AutoAgent is one element of rostrvm inbound call handling. (PDF file)More
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