Call centre & back office solutions
The effectiveness of your call centre and its supporting processes can be the difference between a successful business and a failure. The rostrvm suite ensures contact is handled as professionally and efficiently as possible.
From simple ACD queuing and routing of telephone calls to complex multi-site, multimedia contact handling. Our powerful call-routing engine ensures contacts are delivered to the most appropriate resource.
Be proactive, stay in touch and keep your promises with the rostrvm outbound suite, including predictive dialler, progressive & preview dialling combined with email and text message campaigns.
Customers make contact for a variety of reasons and through different media. Our desktop tools for call centre agents and back office teams support business processes and bring together multiple data systems.
To measure and manage effectiveness your view of performance must look at all aspects of the operation.
- Modular architecture – Our modular application suite is built using multi-tiered client server architecture, giving clients freedom and choice to implement the functions they need, when they need them.
- Location independence – Our applications can be implemented at any location allowing businesses to flexibly integrate customer contact processes and interactions.
- Commercial flexibility – Our commercial models give you the flexibility of matching costs to revenue with the security and control provided by having the equipment installed on your premises.