Call centre & back office solutions

The effectiveness of your call centre and its supporting processes can be the difference between a successful business and a failure. The rostrvm suite ensures contact is handled as professionally and efficiently as possible.

Inbound contact

From simple ACD queuing and routing of telephone calls to complex multi-site, multimedia contact handling. Our powerful call-routing engine ensures contacts are delivered to the most appropriate resource.

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Outbound contact

Be proactive, stay in touch and keep your promises with the rostrvm outbound suite, including predictive dialler, progressive & preview dialling combined with email and text message campaigns.

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Desktop optimisation

Customers make contact for a variety of reasons and through different media. Our desktop tools for call centre agents and back office teams support business processes and bring together multiple data systems.

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Managing performance

To measure and manage effectiveness your view of performance must look at all aspects of the operation.
 

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• Modular architecture – Our modular application suite is built using multi-tiered client server architecture, giving clients freedom and choice to implement the functions they need, when they need them.
• Location independence – Our applications can be implemented at any location allowing businesses to flexibly integrate customer contact processes and interactions.
• Commercial flexibility – Our commercial models give you the flexibility of matching costs to revenue with the security and control provided by having the equipment installed on your premises.