Automated SMS and email
rostrvm Outbound isn't just about phone calls; it adds the ability to blend automated SMS text messages and email contact with your predictive dialler telephone campaigns creating multimedia interactivity
SMS text message and email blending is deployed as an integral component of your campaign workflow driven by call or business outcomes (activity codes)
Designed to support flexible workflows, SMS and email can be sent at the beginning of your contact campaign, as a step in a sequence of contacts or at the end of the workflow
You can even send an SMS during a telephone conversation with the customer to help you to close the loop
Seamless integration with rostrvm's inbound applications
Sophisticated campaign management, management information and agent analytics tools ensure optimal performance with a personal touchrostrvm OutBound ensures that you meet commitments to your customers and maximise your opportunities with focussed, efficient proactive calling.