Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

OutBound - Multimedia contact - SMS and email

rostrvm outbound contact management isn't just about phone calls;  the ability to blend automated SMS text messages and email contact with your predictive dialler telephone campaigns creating multimedia interactivity

• SMS text message and email blending is deployed as an integral component of your campaign workflow driven by call or business outcomes
• Designed to support flexible workflows, SMS and email can be sent at the beginning of your contact campaign, as a step in a sequence of contacts or at the end of the workflow.
• Capture the moment - you can even send an SMS during a telephone conversation with the customer to help you to close the loop

The rostrvm predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well managed proactive calling.