SITE MAP
Abandoned Call Calculator
How much opportunity is lost in your business from abandoned calls?
http://www.rostrvm.com/abandoned_call_calculator.php
About Rostrvm Solutions
Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres and contact centres work efficiently and effectively.
http://www.rostrvm.com/about.shtml
Accessing abandoned call calculator
http://www.rostrvm.com/calc_abandoned_link.php
ACD - Automatic Call Distribution
CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.
http://www.rostrvm.com/calldirectorACD.shtml
Application note - rostrvm BackOffice
http://www.rostrvm.com/pdf/Application_note_rostrvm_backoffice_2009.1.pdf
Application Note - ToneType
http://www.rostrvm.com/pdf/Application_Note_ToneType.pdf
Archive call centre news
Call centre and Contact Center news from Rostrvm Solutions
http://www.rostrvm.com/archive_news.shtml
Are local authorities ready for NI14 - 2008.1
http://www.rostrvm.com/pdf/are_local_authorities_ready_for_NI14.pdf
Asia Risk Technologies - Financial Services
http://www.rostrvm.com/case_study/Asia_Risk_Technologies_Case_Study_2009.1.pdf
Asia Risk Technologies - VoIP call centre case study
Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with call centre operations in Singapore, Hong Kong and Japan.
http://www.rostrvm.com/case_study_asia_risk.shtml
Autonet Insurance - automated dialler call centre case study
Autonet Insurance Group, one of the country's largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time has increased 10-fold.
http://www.rostrvm.com/case_study_autonet.shtml
Autonet Insurance - Financial Services - Retail Insurance
http://www.rostrvm.com/case_study/Autonet_Case_Study_2009.1.pdf
Avoidable contact survey results
One in three local councils say they won’t be ready for NI14.
http://www.rostrvm.com/NI14_survey_results.shtml
Back Office Metrics
rostrvm extends operational management information to your back office for those who provide support to your business but are not on the phones or directly interacting with your customers.
http://www.rostrvm.com/backoffice.shtml
Banishing avoidable contact to room 101
We surveyed how Local Authorities are responding to the challenges of National Indicator 14 (NI14)
http://www.rostrvm.com/banishing_avoidable_contact.shtml
Be inspired - Contact us
For product and general enquiries please complete our online form.
http://www.rostrvm.com/contact_rostrvm.php
Beyond the formal call centre
To revolutionise customer service, the enterprise needs to capture, manage and measure all available resources to support contact handling, the sales office, the back office, and even staff out in the field
http://www.rostrvm.com/beyond_formal_call_centres.shtml
Beyond the four walls of the contact centre
automatically route calls beyond the four walls of the contact centre to specialists located across the enterprise.
http://www.rostrvm.com/extending_contact_centres.shtml
Breaking down web to call centre barriers
Capture instant customer feedback from web interactions and translate information into call centre action
http://www.rostrvm.com/servicetick.shtml
Brookson’s new contact centre revolutionises client acquisition
Brookson has adopted rostrvm contact centre technology to support a revolutionary approach to attracting new clients.
http://www.rostrvm.com/brookson_revolutionises_client_acquisition.shtml
Call Centre Agent Support
Managing and applying structure to a seemingly unstructured set of data sources is a major challenge for a call centre agent: rostrvm has the solution!
http://www.rostrvm.com/call_centre_agent_support.shtml
Call Centre Blending Calculator
Contact blending in the call centre increases operational effectiveness allowing call centre agents to handle more contacts in any given period.
http://www.rostrvm.com/email_blending_calculator.php
Call Centre Case Studies
Rostrvm Solutions' customers cover a diverse range of industries and applications. From this page you have access to a number of call centre and contact centre case studies from a range of our customers.
http://www.rostrvm.com/cases.shtml
Call Centre Consultant Support
Rostrvm Solutions Limited has announced a new service providing free, direct support for call centre consultants working in the contact centre space.
http://www.rostrvm.com/press1-9-03.shtml
Call Centre Data Encryption
Call centre data encryption is essential in protecting private data; Rostrvm has added integral data encryption to its multimedia call centre software suite.
http://www.rostrvm.com/Call_centre_security.shtml
Call centre industry news
Call centre news courtesy of ContactCenterWorld.com
http://www.rostrvm.com/call_centre_news.shtml
Call Centre integration with SpliceCom maximiser
Rostrvm Solutions Limited has released enhancements to its rostrvm call centre application suite extending integration with SpliceCom's maximiser business telephone system.
http://www.rostrvm.com/call_centre_integration.shtml
Call Centre Management
To measure and manage effectiveness your view of the call centre must look at all aspects of the operation. Rostrvm call centre management tools deliver this!
http://www.rostrvm.com/call_centre_management.shtml
Call centre management information
Enterprise reporting, agent analytics and management application for call centres. SuperVisor provides information and analysis to all levels of the business in the right format at the right time
http://www.rostrvm.com/supervisor.shtml
Call centre partnerships
Partner alliances are paramount in delivering Rostrvm Solutions’ Call Centre Applications to Enterprise customers.
http://www.rostrvm.com/partners.shtml
Call centre recorder
You are answering calls efficiently, but how do you know you are providing an effective service?
http://www.rostrvm.com/call_recording.shtml
Call centre recruitment
Continued business growth generates a range of job opportunities with Rostrvm Solutions in direct sales, channel sales, account management, project management, sales support and customer support.
http://www.rostrvm.com/recruitment.shtml
Call Centre Resources
Our call centre resources area provides FREE access to valuable tools and knowledge for those who work in and around Contact Centres.
http://www.rostrvm.com/resourcelogin.php
Call centre resources
Our resources area provides FREE access to valuable tools and knowledge for those who work in and around Contact Centres.
http://www.rostrvm.com/register.shtml
Call Centre Resources - White Papers
Our white papers provide insight and opinion surrounding current and future call centre issues.
http://www.rostrvm.com/whitepapers.php
Call centre skills based routing in practice
http://www.rostrvm.com/pdf/Call_centre_skills_based_routing_in_practice.pdf
Call Centre Softphone - Supporting Call Centre Agents
Our AdVisor softphone provides a host of functions that support call centre agents and back office staff to handle contacts efficiently and effectively.
http://www.rostrvm.com/advisor.shtml
Call Centre Survey Results
Rostrvm Solutions sponsors call centre surveys into issues affecting call centres in general and contact centres in specific functional areas. The survey results and commentary surrounding the results are available here.
http://www.rostrvm.com/surveyresources.shtml
Call centres not optimising efficiency
http://www.rostrvm.com/pdf/rostrvm_cti_research_2009.1.pdf
Call Centres not ready for new consumer
Research commissioned by Rostrvm Solutions revealed that consumers are beginning to demand multimedia contact but most call centres are far from ready to meet customer expectations.
http://www.rostrvm.com/call_centres_not_ready.shtml
Call centres not ready for the new consumer
Rostrvm Solutions commissioned research with the objective of understanding the penetration and plans for supporting non-voice media such as text messaging (SMS), internet and email.
http://www.rostrvm.com/surveyresults.shtml
Call Centres Snowed Under
The fact that our nation has been struggling in the cold, hard grip of snow for much of the New Year has drawn into sharp focus the need for more flexible ways of working.
http://www.rostrvm.com/contact_centres_snowed_under.shtml
Call me
Your call-me request goes into our queue and is delivered to one of our appropriately skilled team members who will call you - it's as simple as that!
http://www.rostrvm.com/call_me.php
call recording and handling
Strategic partnership will enable call centres to meet essential KPIs including efficiency and improved customer service, as well as ensure FSA and PCI compliance.
http://www.rostrvm.com/rostrvm_red_box_recorder.shtml
Call Recording with Predictive Dialler - Preview Dialler
Activa Solutions, a voice, data, quality and performance management solutions specialist, has integrated its call recording system with Rostrvm Solutions' automated dialler.
http://www.rostrvm.com/call_recording_integration.shtml
Complete SIP VoIP Call Centre
rostrvm Invex Complete delivers full contact centre capabilities using a scalable SIP VoIP infrastructure.
http://www.rostrvm.com/invex_complete.shtml
computer telephone integration research
In today’s challenging environment, every organisation needs to be as efficient as possible.
http://www.rostrvm.com/cti_research.shtml
Consultancy services for your contact centre
The rostrvm Prophet contact centre consulting methodology ensures that your contact centre operates to its optimum performance.
http://www.rostrvm.com/call_centre_consulting.shtml
Contact centre service level targets
The New Performance Framework for Local Authorities & Local Authority Partnerships sets new indicators for customer contact performance including reducing avoidable contact. But how well are local authorities doing today?
http://www.rostrvm.com/local_government_contact_centre_service_level_targets.shtml
Contact Centre Software from Rostrvm
Rostrvm customer contact centre software brings your contact centre together, delivering high quality customer experience now and for the future.
http://www.rostrvm.com/products.shtml
CTI enhances call centre efficiency ..
In today’s challenging environment, every organisation needs to be as efficient as possible.Our research has shown that most call centres in the UK are not taking advantage of CTI technology.
http://www.rostrvm.com/cti_survey.shtml
Demands for change in the contact centre
The contact centre is being bombarded by demands for change from every angle. Drastic changes in the economy have caused everyone to rethink their buying and spending
http://www.rostrvm.com/contact_point_management.shtml
Dialer planning guide
Building an outbound contact campaign - balancing productivity and effectiveness - is aimed at call centre managers, campaign managers, marketing and sales managers. It tells you everything you need to know to create successful outbound dialling campaigns in your contact centre
http://www.rostrvm.com/dialler_planning.php
Dialler planning guide
In order to address a gap in call centre industry knowledge, Rostrvm Solutions has published a guide to planning, implementing and executing a successful predictive dialler campaign.
http://www.rostrvm.com/predictive_dialler_planning.shtml
Dixon Motor Group selects rostrvm
rostrvm delivers inbound outbound contact centre to 45 motor dealerships.
http://www.rostrvm.com/Dixon_Motor_Group.shtml
Dynamic call centre blending
rostrvm ResourceBroker automatically fine-tunes the balance between real-time resource availability and current demand across multiple media and multiple tasks.
http://www.rostrvm.com/resourcebroker.shtml
EDF Energy - call centre case studies
The rostrvm product suite is used in three different contact centre operations at EDF Energy.
http://www.rostrvm.com/case_study_EDF_Energy_Summary.shtml
EDF Energy - Customer Management - Case Study
http://www.rostrvm.com/case_study/EDF_Customer_Management_Case_Study_2009.1.pdf
EDF Energy - Debt Collection - Case Study
http://www.rostrvm.com/case_study/EDF_Debt_Collection_Case_Study_2009.1.pdf
EDF Energy - Group Case Study
http://www.rostrvm.com/case_study/EDF_Group_Case_Study_2009.1.pdf
EDF Energy - Telesales - Case Study
http://www.rostrvm.com/case_study/EDF_Telesales_Case_Study_2009.1.pdf
EDF Energy - customer management call centre case study
There were three main objectives to the EDF Energy project; to reduce fraudulent contracts, reduce customer churn, and to improve customer service.
http://www.rostrvm.com/case_study_EDF_customer_management.shtml
EDF Energy - debt management call centre case study
By linking the psychology of the phone call into the efficiencies offered by a quality dialler, EDF Energy saw the potential benefits available.
http://www.rostrvm.com/case_study_EDF_debt_management.shtml
EDF Energy - telesales centre case study
With the Telephone Preference Service (TPS) putting millions of UK consumer phone numbers out-of-bounds for telemarketers, the industry has had to rethink the way it works.
http://www.rostrvm.com/case_study_EDF_Telesales.shtml
EDF Energy launches faster contract processing service using rostrvm
This time last year the CPS team was primarily a manual process driven back office department. Today, with the support of Rostrvm, we are the most technically advanced contact centre in the whole of EDF Energy
http://www.rostrvm.com/edf_energy_contract_processing.shtml
Ever Ready Mortar - blended call centre case study
The challenge was to create a call centre from scratch that would provide an effective outbound sales operation as well as deliver the personalised customer service that would ensure customers come back for more.
http://www.rostrvm.com/case_study_ever_ready_mortar.shtml
Ever Ready Mortar - Call blending case study
http://www.rostrvm.com/case_study/Ever_Ready_Mortar_Case_Study_2009.1.pdf
Ever Ready Mortar goes live with rostrvm
Ever Ready Mortar goes live with rostrvm call centre software integrated with Sage to support its innovative new service.
http://www.rostrvm.com/ever_ready_mortar.shtml
Experience the difference - Contact support
Our UK- based support call centre can be contacted by telephone.
http://www.rostrvm.com/contact_support.php
Fidessa group - virtual call centre case study
Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over. To support continued business expansion IDL has deployed SIP based VoIP call centre systems.
http://www.rostrvm.com/case_study_fidessa_group.shtml
Fidessa virtual call centre case study
http://www.rostrvm.com/case_study/Fidessa_Case_Study_2009.1.pdf
Financial Services Benchmarking Report
The report summarises the findings of recent research commissioned by Rostrvm Solutions to investigate whether call centres are integrated with online channels, and if so, how effective the service is.
http://www.rostrvm.com/fst.php
Financial Services Call Centre Benchmark Study
Mystery shopper research highlights failure to facilitate person-to-person contact via the web.
http://www.rostrvm.com/financial_services_benchmark.shtml
First Choice Holidays - contact centre case study
The primary call centre objective is to be able to contact customers and add 'toppings' with the ultimate aim to maximise revenue.
http://www.rostrvm.com/case_study_first_choice.shtml
First Choice Holidays - Outbound Telesales
http://www.rostrvm.com/case_study/First_Choice_Case_Study_2009.1.pdf
Free Call Centre Planning Tools
In the often-complex call centre environment getting the basics right is essential. Our call centre planning tools provide you with free guidance.
http://www.rostrvm.com/planningtools.shtml
Grass Roots Group - Business Process Outsourcing
http://www.rostrvm.com/case_study/Grass_Roots_Case_Study_2009.1.pdf
Grass Roots Group - call centre case study
The project objective was to upgrade the telephone system with a product that suited the complex call-flow requirements whilst protecting existing technology investments..
http://www.rostrvm.com/case_study_grass_roots.shtml
Guide to NI14 - avoidable contact
Rostrvm Solutions’ guide helps local government call centres prepare for new NI14 regulations on avoidable contact
http://www.rostrvm.com/ni14_guide.shtml
Hosted call centre
Pay for use call centre environment being used as a hosted dialler by Opal.
http://www.rostrvm.com/hosted_call_centre.shtml
How to find us
http://www.rostrvm.com/pdf/rostrvm_directions.pdf
Inbound Call Centre Calculator
Our online call centre calculator is a simple, easy to use application that calculates the number of staff required to handle a specified number of incoming calls to a defined service level.
http://www.rostrvm.com/inbound_calculator.php
Inbound Contact - Call Handling
Inbound call handling is more than routing telephone calls; you need to understand caller desires and deliver them to the most appropriate resource.
http://www.rostrvm.com/inbound_call_centre.shtml
Insurance Dialogue - VoIP predictive dialler call centre case study
Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over. To support continued business expansion IDL has deployed SIP based VoIP call centre systems.
http://www.rostrvm.com/case_study_insurance_dialogue.shtml
Insurance Dialogue blended call centre case study
http://www.rostrvm.com/case_study/Insurance_Dialogue_Case_Study_2009.1.pdf
Intelligent Call Routing
rostrvm CallDirector is a contact routing engine that understands caller desires and makes intelligent call routing decisions based on business information
http://www.rostrvm.com/calldirector.shtml
It's pronounced rostrum ...
We chose rostrum (or rostrvm) as a name to illustrate a platform supporting harmonious call centre activity - from simple inbound call routing to the most sophisticated predictive dialler.
http://www.rostrvm.com/rostrum.shtml
IVR - Interactive Voice Response
AutoAgent is our software based Interactive Voice Response (IVR) system. AutoAgent delivers in-queue call treatment, voice processing and automated services.
http://www.rostrvm.com/autoagent.shtml
Karndean International - inbound contact centre case study
Karndeam has managed a significantly higher volume of calls and maintained its high customer service standards without increasing staffing levels.
http://www.rostrvm.com/case_study_karndean.shtml
Karndean International Case Study
http://www.rostrvm.com/case_study/Karndean_Case_Study_2009.1.pdf
Learn about call blending
Rostrvm Solutions will discuss the benefits in a seminar session at Professional Planning Forum.
http://www.rostrvm.com/call_blending_seminar.shtml
Linking the web and the call centre
When the customer wants to learn more there is no substitute for person-to-person contact.
http://www.rostrvm.com/web_call_centre.shtml
Local goverment contact centre benchmarking
The New Performance Framework for Local Authorities & Local Authority Partnerships sets new indicators for customer contact performance including reducing avoidable contact. But how well are local authorities doing today?
http://www.rostrvm.com/local_government_survey.shtml
Local_Government_Call_Centre_Benchmarking_Survey.pdf
http://www.rostrvm.com/pdf/Local_Government_Call_Centre_Benchmarking_Survey.pdf
London Borough of Wandsworth - Adult Social Services
http://www.rostrvm.com/case_study/LBW_Adult_Social_Services_Case_Study_2009.1.pdf
London Borough of Wandsworth - Adult Social Services - call centre case study
When is a call centre not a call centre? Contact management is important to the service, but the Access team is not a call centre in the traditional sense.
http://www.rostrvm.com/wandsworth_adult_social_services.shtml
London Borough of Wandsworth - call centre case studies
The rostrvm product suite is used in a number of different contact centre operations in the London Borough of Wandsworth.
http://www.rostrvm.com/case_study_Wandsworth_Council_Summary.shtml
London Borough of Wandsworth - Council Tax & Benefits - call centre case study
London Borough of Wandsworth - The Council Tax & Benefits operation is the largest Call Centre in the Council.
http://www.rostrvm.com/wandsworth_council_tax_and_benefits.shtml
London Borough of Wandsworth - Council Tax and Benefits
http://www.rostrvm.com/case_study/LBW_CT&B_Case_Study_2009.1.pdf
Managing call centre applications
With agents across the industry spending the majority of their time on administrative tasks, surely it is time to adopt tools such as CallGuide?
http://www.rostrvm.com/managing_multiple_applications.shtml
Microsoft Word - What's new in rostrvm 6.doc
http://www.rostrvm.com/pdf/new_in_rostrvm_6.pdf
Mitel CTI integration added to the rostrvm contact centre platform
Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel MiTai PBX platforms.
http://www.rostrvm.com/mitel_cti_integration.shtml
Multimedia Dialer - Automated SMS and email
rostrvm Outbound isn't just about phone calls; it adds the ability to blend automated SMS text messages and email contact with your predictive dialer telephone campaigns.
http://www.rostrvm.com/sms_email.shtml
New in release 6
New call centre facilities and contact center enhancements to existing functions delivering high quality service to the 21st Century consumer.
http://www.rostrvm.com/release6.shtml
New in release 7
Software upgrades to deploy the product enhancements are available to licensed rostrvm users with a current support & maintenance contract.
http://www.rostrvm.com/release7.shtml
New_in_rostrvm_7.pdf
http://www.rostrvm.com/pdf/New_in_rostrvm_7.pdf
Nottinghamshire County Council - Customer Service Centre
The Council has deployed rostrvm call centre software to meet its call routing requirements and to deliver CTI facilities in cooperation with the CRM system.
http://www.rostrvm.com/case_study_Nottinghamshire_County_Council.shtml
Nottinghamshire County Council - Customer Service Centre
http://www.rostrvm.com/case_study/Nottinghamshire_County_Council_rostrvm_case_study_2009.1.pdf
Nottinghamshire County Council consolidates Customer Service with rostrvm
The Customer Service Centre forms part of the Council's Access & Communications programme and aims to provide a single point of telephone access to more than 360 council services.
http://www.rostrvm.com/nottinghamshire_county_council_contact_centre.shtml
Nottinghamshire County Council selects rostrvm
Nottinghamshire County Council selects rostrvm for the Authority's Customer Service Centre.
http://www.rostrvm.com/Nottinghamshire_County_Council_Call_Centre.shtml
Ofcom dialler compliance review
http://www.rostrvm.com/pdf/Ofcom_dialler_compliance_review.pdf
Ofcom Predictive Dialler Compliance Review
Using a predictive dialler is subject to extensive regulation and guidelines. Does your operation comply to current Ofcom regulations?
http://www.rostrvm.com/compliance.shtml
Ofcom predictive dialler policy
Rostrvm Solutions confirms that its predictive dialler product,rostrvm OutBound, conforms to the new regulations.
http://www.rostrvm.com/Ofcom_predictive_dialler.shtml
Ofcom predictive dialler statement
Rostrvm Solutions welcomes the publication of Ofcom’s “Revised statement of policy on the persistent misuse of an electronic communications network or service” published on the 10th September, 2008 which sets out its guidelines regarding abandoned and silent calls, as it relates to call centre diallers.
http://www.rostrvm.com/ofcom_predictive_dialler_update.shtml
Outbound contact
The predictive dialler is the core of our Outbound contact management suite.
http://www.rostrvm.com/outbound_call_centre.shtml
Partner business development
Rostrvm Solutions has appointed Mike Goode as Head of Business Development and Mark Lockyer to focus on developing business through complementary partners.
http://www.rostrvm.com/extended_partner_team.shtml
Partner portal registration
Interested in becoming a Rostrvm Solutions business partner? Feel free to contact us or complete the form.
http://www.rostrvm.com/portal_register.php
Partner UpDate - October 2008
Rostrvm Partner Newsletter for October 2008.
http://www.rostrvm.com/partnerupdate1008.shtml
Predictive dialler builds customer relationships
The latest release of rostrvm OutBound, the predictive dialler from Rostrvm Solutions, extends the relationship building features available to call centre agents and campaign managers.
http://www.rostrvm.com/predictive_dialler_customer_relationships.shtml
Predictive dialler planning guide
Rostrvm Solutions has updated its guide to planning, implementing and executing a successful outbound campaign to incorporate the latest guidelines from Ofcom.
http://www.rostrvm.com/rostrvm_predictive_dialler_planning_guide.shtml
Privacy policy
Please read our terms and conditions and privacy policy carefully before using the Rostrvm Solutions website.
http://www.rostrvm.com/privacy_policy.htm
Professional Call Centre Services
Enhancing your call centre is more than implementing products; you need professional call centre services so that the technology delivers maximum business benefit.
http://www.rostrvm.com/call_centre_service.shtml
public sector call centres lagging behind
Public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI)
http://www.rostrvm.com/public_sector_contact_centre.shtml
Q is for Quality, not Queues
In today’s tough marketplace how can contact centres implement a quality system that copes with the evolving needs of the business?
http://www.rostrvm.com/q_is_for_quality_not_queues.shtml
Recent call centre news
Recent call centre and contact center news from Rostrvm Solutions
http://www.rostrvm.com/news.shtml
Reduce Abandoned Calls
Abandoned calls are a major issue for call centres. Rostrvm QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.
http://www.rostrvm.com/queueback.shtml
Reduce Abandoned Calls in your Contact Centre
rostrvm InterAct contact centre software features help you to manage your call centre queues and meet your customer expectations.
http://www.rostrvm.com/reduce_abandoned_calls.shtml
Reduce avoidable contact - 2008.1
http://www.rostrvm.com/pdf/Reduce_avoidable_contact.pdf
Reducing avoidable contact - NI14
Reducing avoidable contact (NI14) ISN’T about generating nice performance metrics. Nor is it just about making life ‘better’ for your customers.
http://www.rostrvm.com/reducing_avoidable_contact.shtml
Reducing avoidable contact - NI14 survey results
Reducing avoidable contact (NI14) ISN’T about generating nice performance metrics. Nor is it just about making life ‘better’ for your customers.
http://www.rostrvm.com/avoidable_contact_survey.shtml
Resource Broker
http://www.rostrvm.com/pdf/Balance_productivity_and_business.pdf
rostrvm - back office productivity
Agents in the call centre and staff in the back-office achieve increased productivity, accurate data handling and conformance to business processes through rostrvm Keys.
http://www.rostrvm.com/back_office_CTI.shtml
rostrvm - New SIP Call Centre Features
Rostrvm Solutions Limited has added a range of new features and functions to Invex, the company's SIP-based Voice over IP call centre package.
http://www.rostrvm.com/New_SIP_Call_Centre_Features.shtml
rostrvm blog
The Rostrum Solutions call centre software, predictive dialler, ACD, mulimedia blended contact centre blog.
http://www.rostrvm.com/blog.php
rostrvm Call Centre Technology Receives Innovation Award
Rostrvm Solutions call centre technology receives Global Excellence in Technology Innovation of the Year Award from Frost and Sullivan.
http://www.rostrvm.com/frost_and_sullivan_award.shtml
rostrvm integration validated by Siebel
The Rostrvm and Siebel combination is used by a number of our clients to deliver high-productivity, personalised service to their customers.
http://www.rostrvm.com/siebel_validated.shtml
Rostrvm Java CTI - Call Centre CTI
Rostrvm Solutions' new Java toolbar provides easily-deployable standard call centre CTI functions and more.
http://www.rostrvm.com/rostrvm_java_cti.shtml
rostrvm News
http://www.rostrvm.com/rostrvmnews16.htm
rostrvm News
http://www.rostrvm.com/rostrvmnews13.htm
rostrvm News
http://www.rostrvm.com/rostrvmnews12.htm
rostrvm News
http://www.rostrvm.com/rostrvmnews11.htm
rostrvm News
http://www.rostrvm.com/rostrvmnews10.htm
rostrvm News - April 2008
Rostrvm Solutions' customer newsletter for April 2008.
http://www.rostrvm.com/rostrvmnews17.htm
rostrvm News - April 2009
Rostrvm Solutions' newsletter for April 2009.
http://www.rostrvm.com/rostrvmnews26.htm
rostrvm news - customer newsletter
News for and about our call centre users including ACD, IVR, Predictive Dialler, Management Information, Agent Scripting, Voice Recording.
http://www.rostrvm.com/newsletters.shtml
rostrvm News - December 2004
http://www.rostrvm.com/rostrvmnews1.htm
rostrvm News - December 2008
Rostrvm Solutions' newsletter for December 2008.
http://www.rostrvm.com/rostrvmnews23.htm
rostrvm News - December 2009
Rostrvm Solutions' newsletter for December 2009. Q is for Quality not Queues
http://www.rostrvm.com/rostrvmnews30.htm
rostrvm News - February 2008
http://www.rostrvm.com/rostrvmnews15.htm
rostrvm News - February 2009
Rostrvm Solutions' newsletter for February 2009.
http://www.rostrvm.com/rostrvmnews25.htm
rostrvm News - January 2008
http://www.rostrvm.com/rostrvmnews14.htm
rostrvm News - January 2009
Rostrvm Solutions' newsletter for January 2009.
http://www.rostrvm.com/rostrvmnews24.htm
rostrvm News - January 2010
Rostrvm Solutions' newsletter for January 2010. Are your IT systems making life difficult for your call centre teams?
http://www.rostrvm.com/rostrvmnews31.htm
rostrvm News - July 2009
Rostrvm Solutions' newsletter for July 2009. Bringing the web and the call centre together
http://www.rostrvm.com/rostrvmnews27.htm
rostrvm News - June 2008
Rostrvm Solutions' customer newsletter for June 2008.
http://www.rostrvm.com/rostrvmnews19.htm
rostrvm News - Making life easier for call centre agents
Rostrvm Solutions' newsletter for July 2008.
http://www.rostrvm.com/rostrvmnews20.htm
rostrvm News - May 2008
Rostrvm Solutions' customer newsletter for May 2008.
http://www.rostrvm.com/rostrvmnews18.htm
rostrvm News - November 2009
Rostrvm Solutions' newsletter for November 2009. What price compliance?
http://www.rostrvm.com/rostrvmnews29.htm
rostrvm News - reduce avoidable contact
Rostrvm Solutions' newsletter for August 2008.
http://www.rostrvm.com/rostrvmnews21.htm
rostrvm News - September 2009
Rostrvm Solutions' newsletter for September 2009. Don't abandon your customers
http://www.rostrvm.com/rostrvmnews28.htm
rostrvm News for October 2008 - Hosted call centres, Ofcom and predictive diallers
Rostrvm Solutions' newsletter for October 2008.
http://www.rostrvm.com/rostrvmnews22.htm
Rostrvm Outbound Dialler Dramatically Increases Autonet’s Sales
rostrvm's outbound dialler increased the volume of quotations our telesales team could issue by 495%.
http://www.rostrvm.com/autonet_increases_sales.shtml
Rostrvm Predictive Dialler
OutBound is a platform independent predictive dialler, supporting structured, automated outbound contact to ensure you meet commitments to your customers and stay in touch.
http://www.rostrvm.com/outbound.shtml
rostrvm Prophet - Contact Centre Consultancy
http://www.rostrvm.com/pdf/rostrvm_Prophet_Contact_centre_consultancy.pdf
rostrvm release 7 supports the multimedia future
This new release continues 21 years of organic development and ongoing support of the rostrvm inbound and outbound technology ranging from skills-based ACD to multimedia predictive dialling.
http://www.rostrvm.com/rostrvm_release%207_supports_multimedia_future.shtml
Rostrvm Solutions and VegaStream deliver VOIP call center
Rostrvm Solutions Limited, the UK-based call centre software developer, and VegaStream, the leading supplier of dedicated business VoIP (Voice over IP) Gateways have joined forces to deliver high-performance, low cost SIP call centres.
http://www.rostrvm.com/rostrvm_VegaStream_VOIP_contact_center.shtml
Rostrvm Solutions Call Centre Software
rostrvm call centre software extends the life of your existing technology and adds advanced new features at a fraction of the cost of other suppliers.
http://www.rostrvm.com/
Rostrvm Solutions extends international reach
Over the past year Rostrvm Solutions, the call centre application provider, has extended its operational territories with implementations in West European and Nordic countries. These new regions add to Rostrvm’s established activities in the UK and Asia.
http://www.rostrvm.com/international_call_centre.shtml
Rostrvm Solutions launches enhanced Customer Interaction Management suite
Call centre software applications with an extensive range of new and enhanced facilities.
http://www.rostrvm.com/release5.shtml
Rostrvm Solutions Launches Pay-For-Use Predictive Dialer Software
Pay for use predictive dialer, progressive dialer and preview dialing package designed to support call centres with variable capacity requirements.
http://www.rostrvm.com/pay_for_use_predictive_dialler.shtml
Rostrvm Solutions Lowers the CTI Cost Barrier
rostrvm Keys delivers fast deployment of CTI in a wide range of desktop applications. Users can CTI-enable applications in minutes, reducing CTI costs.
http://www.rostrvm.com/lower_cost_CTI.shtml
Rostrvm Solutions Newsletter
http://www.rostrvm.com/rostrvmnews2.htm
Rostrvm Solutions Newsletter - April 2005
http://www.rostrvm.com/rostrvmnews3.htm
Rostrvm Solutions Newsletter - August 2005
http://www.rostrvm.com/rostrvmnews4.htm
Rostrvm Solutions Newsletter - December 2005
http://www.rostrvm.com/rostrvmnews5.htm
Rostrvm Solutions Newsletter - June 2006
http://www.rostrvm.com/rostrvmnews8.htm
Rostrvm Solutions Newsletter - March 2006
http://www.rostrvm.com/rostrvmnews6.htm
Rostrvm Solutions Newsletter - May 2006
http://www.rostrvm.com/rostrvmnews7.htm
Rostrvm Solutions Newsletter - November 2006
http://www.rostrvm.com/rostrvmnews9.htm
Rostrvm Solutions nominated for technology awards
Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’.
http://www.rostrvm.com/nominated_for_technology_awards.shtml
Rostrvm Solutions supports South East Contact Centre Forum
Rostrvm Solutions is providing support to the newly formed South East Contact Centre Forum.
http://www.rostrvm.com/south_east_contact_centre_forum.shtml
Rostrvm Solutions supports UK Outbound forum
Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum
http://www.rostrvm.com/outbound_call_centre_planning.shtml
rostrvm supports channel with conjungo
Rostrvm Solutions has joined the growing band of technology vendors with the foresight to support its UK channel on Conjungo, the technology supplier search engine.
http://www.rostrvm.com/rostrvm_supports_channel_with_conjungo.shtml
rostrvm survey results
http://www.rostrvm.com/lgsurveyresults
rostrvm survey results
http://www.rostrvm.com/surveyresults
rostrvm uses Google Web Toolkit to extend MIS
The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies such as the Google web toolkit
http://www.rostrvm.com/google_web_toolkit.shtml
rostrvm_Prophet_Ofcom_Compliance_2008.1
http://www.rostrvm.com/pdf/rostrvm_Prophet_Ofcom_Compliance_2008.1.pdf
Screen pop - delivering the right information at the right time
rostrvm Keys is an easy-to-use tool that automates a range of functions from screen popping in the contact centre to the consistent management of data for back-office transaction fulfilment.
http://www.rostrvm.com/keys.shtml
See the difference - visit us
The interactive map shows our offices, the closest public car park and railway connections.
http://www.rostrvm.com/visit_us.php
SIP Call Center
The rostrvm Switchless Call Centre is a highly sophisticated contact delivery platform designed for new, 'green field' call centres and those based on traditional technologies migrating to a converged IP world.
http://www.rostrvm.com/SIP_Call_Center.shtml
SIP Call Centre Applications Yield Continued Growth
Rostrvm Solutions Limited innovative call centre applications have driven over 40% in business growth.
http://www.rostrvm.com/SIP_call_centre_revenue_growth.shtml
SIP_Call_Centres_Intelligent_Edge.pdf
http://www.rostrvm.com/pdf/SIP_Call_Centres_Intelligent_Edge.pdf
SpliceCom call centre integration
SpliceCom and Rostrvm Solutions Limited, have combined to integrate the rostrvm inbound and outbound call centre applications with SpliceCom's maximiser business telephone system.
http://www.rostrvm.com/SpliceCom_VoIP_Call_Center.shtml
Supporting Call Centre Agents
rostrvm CallGuide supports your call centre agents through scripts, prompts and desktop application integration.
http://www.rostrvm.com/callguide.shtml
Supporting call centre consultants
Rostrvm Solutions provides free, direct support to consultants working in the contact centre space.
http://www.rostrvm.com/consultantregister.php
survey_results.pdf
http://www.rostrvm.com/pdf/survey_results.pdf
Taking the 'C' out of CTI
Rostrvm can now support advanced call centre functions and call information management without the need for PCs on the desktop.
http://www.rostrvm.com/C_out_of_CTI.shtml
Terms & Conditions
Please read our terms and conditions and privacy policy carefully before using the Rostrvm Solutions website.
http://www.rostrvm.com/conditions.htm
The Woolwich Selects Rostrvm Predictive Dialler
Rostrvm's OutBound dialler is selected by the Woolich to improve customer retention.
http://www.rostrvm.com/press1-5-02.shtml
TSC Implements Rostrvm Predictive Dialler
Telecom Service Centres Ltd (TSC), the provider of inbound and outbound multichannel contact services with customers such as Direct Line and Scottish Power has chosen a predictive dialler from Rostrvm Solutions as the automated dialler platform to replace the previous Genesys system.
http://www.rostrvm.com/TSC_predictive_dialer.shtml
Virtual call centre - reduced cost
The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated.
http://www.rostrvm.com/virtual_contact_centre.shtml
VoIP Call Centre - SIP Soft Phone
ScreenPhone - a SIP softphone that converts your multimedia PC and headset into a full function call centre telephone.
http://www.rostrvm.com/sip_softphone.shtml
VoIP Call Centre - Voice over IP
Rostrvm Switchless Call Centre delivers advanced call centre functions using Voice over IP (VoIP) at affordable prices, and uses Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.
http://www.rostrvm.com/switchless_call_centre.shtml
VoIP call centres fuel growth at Rostrvm Solutions
Rostrvm Solutions Limited has recorded a 60% growth in profits during 2005 driven by the company's innovative Voice over IP call centre software solutions..
http://www.rostrvm.com/voip_call_centers_fuel_growth.shtml
VoIP convert a PBX into an advanced call centre
rostrvm Invex Enhance delivers the full capabilities of rostrvm contact centre applications on the most rudimentary PBX and telephone systems.
http://www.rostrvm.com/invex_enhance.shtml
VoIP maturity drives Rostrvm growth
With the ultimate vision of Unified Communications in mind and seamless use of multiple channels, it is no surprise that every single system that Rostrvm has installed for contact centres in 2009 has included Voice over IP
http://www.rostrvm.com/VoIP_maturity_drives_growth.shtml
Web Call Back - Call Me Buttons
Our web call back system integrates the 'call me' button on your website with contact management and contact routing mechanisms to ensure your promise to contact.
http://www.rostrvm.com/webcall.shtml
Why partner with rostrvm?
Why partner with rostrvm? You might even be wondering how to pronounce rostrvm - it's quite easy the v is pronounced as a u so rostrvm is pronounced rostrum. Why is it called rostrum?
http://www.rostrvm.com/whyrostrvm.php