about Rostrvm Solutions
Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.

ACD - Automatic Call Distribution
CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.

Asia Risk Technologies - VoIP call centre case study
Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with call centre operations in Singapore, Hong Kong and Japan.

Autonet Insurance - automated dialler call centre case study
Autonet Insurance Group, one of the country's largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time has increased 10-fold.

Avoidable contact survey results
One in three local councils say they won’t be ready for NI14.

Banishing avoidable contact to room 101
We surveyed how Local Authorities are responding to the challenges of National Indicator 14 (NI14)

Beyond the formal call centre
To revolutionise customer service, the enterprise needs to capture, manage and measure all available resources to support contact handling, the sales office, the back office, and even staff out in the field

Beyond the four walls of the contact centre
automatically route calls beyond the four walls of the contact centre to specialists located across the enterprise.

Breaking down web to call centre barriers
Capture instant customer feedback from web interactions and translate information into call centre action

Brookson’s new contact centre revolutionises client acquisition
Brookson has adopted rostrvm contact centre technology to support a revolutionary approach to attracting new clients.

Cable&Wireless Worldwide - contact centre software as a service
C&W has a long-standing relationship with Aviva and provides a managed telecommunications service to its insurance division. As part of this, Aviva UK General Insurance is using a rostrvm OutBound dialler as ‘software as a service’, hosted by C&W.

Call Centre Agent Support
Managing and applying structure to a seemingly unstructured set of data sources is a major challenge for the call centre agent and back office teams: rostrvm has the solution!

call centre and back office software
Rostrvm customer contact centre software brings your contact centre and back office together, delivering high quality customer experience now and for the future.

Call Centre Management
To measure and manage effectiveness your view of the customer management operation must look at all aspects of the operation. Rostrvm call centre management tools deliver this!

Call centre partnerships
Partner alliances are paramount in delivering Rostrvm Solutions’ Call Centre Applications to Enterprise customers.

call centre professional services
Enhancing contact management is more than implementing products; you need professional support services so that the technology delivers maximum business benefit.

Call centre recording
You are answering calls efficiently, but how do you know you are providing an effective service?

Call centres not ready for the new consumer
Rostrvm Solutions commissioned research with the objective of understanding the penetration and plans for supporting non-voice media such as text messaging (SMS), internet and email.

Call Centres Snowed Under
The fact that our nation has been struggling in the cold, hard grip of snow for much of the New Year has drawn into sharp focus the need for more flexible ways of working.

call recording and handling
Strategic partnership will enable call centres to meet essential KPIs including efficiency and improved customer service, as well as ensure FSA and PCI compliance.

Comprehensive management information
Enterprise reporting, agent analytics and management application for call centres and the back office. SuperVisor provides information and analysis to all levels of the business in the right format at the right time

computer telephone integration research
In today’s challenging environment, every organisation needs to be as efficient as possible.

Consultancy services for your contact centre
The rostrvm Prophet contact centre consulting methodology ensures that your contact centre operates to its optimum performance.

Contact Centre links
A collection of links to useful contact management references.

Contact management blog
Summaries of the latest entries from the Rostrvm Solutions blog.

CTI enhances call centre efficiency
In today’s challenging environment, every organisation needs to be as efficient as possible.Our research has shown that most call centres in the UK are not taking advantage of CTI technology.

Customer case studies
Rostrvm Solutions' customers cover a diverse range of industries and applications. From this page you have access to a number of call centre and contact centre case studies from a range of our customers.

Customer case studies A to Z
Rostrvm Solutions' customers cover a diverse range of industries and applications. From this page you have access to a number of call centre and contact centre case studies from a range of our customers.

Customer case studies by application type
Access inbound, outbound and blended call centre customer case studies.

Customer case studies by industry type
Access contact centre customer case studies ordered by broad industry type.

Customer contact research and opinion
Our call centre research and opinion area provides FREE access to valuable tools and knowledge for those who work in and around Contact Centres.

Demands for change in the contact centre
The contact centre is being bombarded by demands for change from every angle. Drastic changes in the economy have caused everyone to rethink their buying and spending

Dialler planning guide
In order to address a gap in call centre industry knowledge, Rostrvm Solutions has published a guide to planning, implementing and executing a successful predictive dialler campaign.

Dynamic task blending in the contact centre and back office
rostrvm ResourceBroker automatically fine-tunes the balance between real-time resource availability and current demand across multiple media and multiple tasks.

EDF Energy - call centre case studies
The rostrvm product suite is used in several different contact centre operations at EDF Energy.

EDF Energy - customer management call centre case study
There were three main objectives to the EDF Energy project; to reduce fraudulent contracts, reduce customer churn, and to improve customer service.

EDF Energy - telesales call centre case study
With the Telephone Preference Service (TPS) putting millions of UK consumer phone numbers out-of-bounds for telemarketers, the industry has had to rethink the way it works.

EDF Energy launches faster contract processing service using rostrvm
This time last year the CPS team was primarily a manual process driven back office department. Today, with the support of Rostrvm, we are the most technically advanced contact centre in the whole of EDF Energy

Ever Ready Mortar - blended call centre case study
The challenge was to create a call centre from scratch that would provide an effective outbound sales operation as well as deliver the personalised customer service that would ensure customers come back for more.

Ever Ready Mortar - blended call centre case study
The challenge was to create a call centre from scratch that would provide an effective outbound sales operation as well as deliver the personalised customer service that would ensure customers come back for more.

Fidessa group - virtual call centre case study
Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.

Financial Services Call Centre Benchmark Study
Mystery shopper research highlights failure to facilitate person-to-person contact via the web.

Free Call Centre Planning Tools
In the often-complex call centre environment getting the basics right is essential. Our call centre planning tools provide you with free guidance.

Grass Roots Group - call centre case study
The project objective was to upgrade the telephone system with a product that suited the complex call-flow requirements whilst protecting existing technology investments..

Hosted call centre
Pay for use call centre environment being used as a hosted dialler by Opal.

In our opinion
Our opinion papers provide insight and opinion surrounding current and future call centre issues.

Inbound Contact - Call Handling
Inbound call handling is more than routing telephone calls; you need to understand caller desires and deliver them to the most appropriate resource.

Insurance Dialogue - VoIP predictive dialler call centre case study
Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over. To support continued business expansion IDL has deployed SIP based VoIP call centre systems.

Intelligent contact routing
rostrvm CallDirector is a contact routing engine that understands caller desires and makes intelligent call routing decisions based on business information

IVR - Interactive Voice Response
AutoAgent is our software based Interactive Voice Response (IVR) system. AutoAgent delivers in-queue call treatment, voice processing and automated services.

Karndean International - inbound contact centre case study
Karndeam has managed a significantly higher volume of calls and maintained its high customer service standards without increasing staffing levels.

Learn about call blending
Rostrvm Solutions will discuss the benefits in a seminar session at Professional Planning Forum.

Linking the web and the call centre
When the customer wants to learn more there is no substitute for person-to-person contact.

Local goverment contact centre benchmarking
How well are local authority contact centres doing today?

London Borough of Wandsworth - Adult Social Services - call centre case study
When is a call centre not a call centre? Contact management is important to the service, but the Access team is not a call centre in the traditional sense.

London Borough of Wandsworth - Council Tax & Benefits - call centre case study
London Borough of Wandsworth - The Council Tax & Benefits operation is the largest Call Centre in the Council.

Managing call centre applications
With agents across the industry spending the majority of their time on administrative tasks, surely it is time to adopt tools such as CallGuide?

Mitel CTI integration added to the rostrvm contact centre platform
Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel MiTai PBX platforms.

Multimedia Dialer - Automated SMS and email
rostrvm Outbound isn't just about phone calls; it adds the ability to blend automated SMS text messages and email contact with your predictive dialer telephone campaigns.

Nottinghamshire County Council - Customer Service Centre
The Council has deployed rostrvm call centre software to meet its call routing requirements and to deliver CTI facilities in cooperation with the CRM system.

Ongoing support services
Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation.

Outbound contact - automated dialling
The predictive dialler is the core of our Outbound contact management suite.

Predictive dialler builds customer relationships
The latest release of rostrvm OutBound, the predictive dialler from Rostrvm Solutions, extends the relationship building features available to call centre agents and campaign managers.

privacy policy
Please read our terms and conditions and privacy policy carefully before using the Rostrvm Solutions website.

Project delivery services
Using proven processes supported by our software applications we guarantee to deliver real business value without asking you to sign a blank cheque.

public sector call centres lagging behind
Public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI)

Q is for Quality, not Queues
In today’s tough marketplace how can contact centres implement a quality system that copes with the evolving needs of the business?

Reduce abandoned calls
Abandoned calls are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.

Register with Rostrvm Solutions
Registered users have free and immediate access to the supporting tools on this web site including our detailed planning tools.

Research and Survey Results
Rostrvm Solutions sponsors call centre surveys into issues affecting call centres in general and contact centres in specific functional areas. The survey results and commentary surrounding the results are available here.

Rostrvm Java CTI - Call Centre CTI
Rostrvm Solutions' new Java toolbar provides easily-deployable standard call centre CTI functions and more.

rostrvm news - customer newsletter
News for and about our call centre users including ACD, IVR, Predictive Dialler, Management Information, Agent Scripting, Voice Recording.

rostrvm or rostrum
We chose rostrum (or rostrvm) as a name to illustrate a platform supporting harmonious call centre activity - from simple inbound call routing to the most sophisticated predictive dialler.

rostrvm Predictive Dialler
OutBound is a platform independent predictive dialler, supporting structured, automated outbound contact to ensure you meet commitments to your customers and stay in touch.

rostrvm solutions

Rostrvm Solutions - News
Recent call centre and back office news from Rostrvm Solutions

Rostrvm Solutions - software as a service for the call centre and back office
Rostrvm Solutions Limited provides software and Software as a Service (“SaaS”) to inbound and outbound call centres together with process management for the back office.

Rostrvm Solutions extends international reach
Over the past year Rostrvm Solutions, the call centre application provider, has extended its operational territories with implementations in West European and Nordic countries. These new regions add to Rostrvm’s established activities in the UK and Asia.

Rostrvm Solutions log-in
Logged in users have access to the supporting tools on this web site including our detailed planning tools and rostrvm product materials.

Rostrvm Solutions nominated for technology awards
Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’.

Rostrvm Solutions supports South East Contact Centre Forum
Rostrvm Solutions is providing support to the newly formed South East Contact Centre Forum.

Rostrvm Solutions supports UK Outbound forum
Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum

Rostrvm Solutions | Archive News
The call centre and back office news archive from Rostrvm Solutions

rostrvm solutions | home
rostrvm Invex Complete delivers full contact centre capabilities using a scalable SIP VoIP infrastructure.

rostrvm uses Google Web Toolkit to extend MIS
The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies such as the Google web toolkit

SIP Call Center
The rostrvm Switchless Call Centre is a highly sophisticated contact delivery platform designed for new, 'green field' call centres and those based on traditional technologies migrating to a converged IP world.

SIP Call Centre - Voice over IP
Rostrvm Switchless Call Centre delivers advanced call centre functions using Voice over IP (VoIP) at affordable prices, and uses Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.

SIP doft phone for call centres
rostrvm Screenphone turns you PC into a full SIP phone.

SpliceCom call centre integration
SpliceCom and Rostrvm Solutions Limited, have combined to integrate the rostrvm inbound and outbound call centre applications with SpliceCom's maximiser business telephone system.

Supporting Call Centre Agents
rostrvm CallGuide supports your call centre agents through scripts, prompts and desktop application integration.

Supporting the back office
rostrvm extends desktop optimisation and operational management information to your back office for those who provide support to your business but are not on the phones or directly interacting with your customers.

Taking the 'C' out of CTI
Rostrvm can now support advanced call centre functions and call information management without the need for PCs on the desktop.

Telefocus call centre software service
Telefocus is a flexible outsource call centre provider of high performance inbound and outbound, direct to consumer, service and sales campaigns.

terms and conditions
Please read our terms and conditions and privacy policy carefully before using the Rostrvm Solutions website.

Virtual call centre - reduced cost
The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated.

VoIP converts a PBX into an advanced call centre
rostrvm Invex Enhance delivers the full capabilities of rostrvm contact centre applications on the most rudimentary PBX and telephone systems.

VoIP maturity drives Rostrvm growth
With the ultimate vision of Unified Communications in mind and seamless use of multiple channels, it is no surprise that every single system that Rostrvm has installed for contact centres in 2009 has included Voice over IP

Web Call Back - Call Me Buttons
Our web call back system integrates the 'call me' button on your website with contact management and contact routing mechanisms to ensure your promise to contact.