Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

ScreenPhone - the call centre without telephones?

The rostrvm Switchless Call Centre is based on a simple concept – we take off-the-shelf Voice over IP (VoIP) components and enable them to deliver advanced call centre functions.

This concept extends to the call centre agent desktop with rostrvm ScreenPhone - a SIP softphone that converts your multimedia PC and headset into a full function telephone supporting call centre activities such as ACD call queuing and interfacing to our predictive dialler system, rostrvm OutBound.

ScreenPhone has been designed to be as unobtrusive as possible - your PC is for running applications and does not need a 'telephone' taking up most of the screen; when you are not on the phone, ScreenPhone is simply an icon in the system tray.

The rostrvm Switchless Call Centre is based on a simple concept – we take off-the-shelf Voice over IP (VoIP) components and enable them to deliver advanced call centre functions.

This concept extends to the call centre agent desktop with rostrvm ScreenPhone - a SIP softphone that converts your multimedia PC and headset into a full function telephone supporting call centre activities such as ACD call queuing and interfacing to our predictive dialler system, rostrvm OutBound

ScreenPhone has been designed to be as unobtrusive as possible - your PC is for running applications and does not need a 'telephone' taking up most of the screen; when you are not on the phone, ScreenPhone is simply an icon in the system tray.

Screenphone supports call centre working, including agent support and call scripts via rostrvm CallGuide, as well as supporting the traditional facilities of a PBX telephone such as voice-mail, conference calls and call recording.