rostrvm integration validated by Siebel
Woking, March 15th, 2004 - Rostrvm Solutions Limited, the UK's leading independent supplier of open Customer Interaction Management applications, has announced the validation by Siebel Systems of the interface between the rostrvm call centre software applications suite and Siebel 7
"The Rostrvm and Siebel combination is already used by a number of our clients to deliver high-productivity, personalised service to their customers" said Simon Wellings, Managing Director, Rostrvm Solutions. "Integration validation demonstrates our ongoing commitment to delivering powerful solutions and technology choice."
rostrvm's telephony support enables Siebel eBusiness Applications software to be implemented quickly and effectively across a very wide range of customer call centre platforms, providing many business benefits including:
single interface and management of inbound and outbound campaigns with the ability to respond rapidly to market changes.
increased agent productivity reducing the cost to acquire, service and support customers.