Ongoing support

Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation. Our ongoing support is more than a simple incident management service; the response centre also provides

  • “How do I?” guidance.
  • 3rd-party product integration and configuration advice.
  • Support for planned maintenance activity.

The rostrvm support service is managed and measured within our ISO9001:2008 accredited business processes

  • All customer systems are supported remotely.
  • All calls logged in our incident management system and available 24 x7.
  • Active escalation mechanisms.

Our service desk also publishes a series of hints & tips to help the rostrvm user community to get the most out of out call centre software