Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation. Our ongoing support is more than a simple incident management service; the response centre also provides
- “How do I?” guidance.
- 3rd-party product integration and configuration advice.
- Support for planned maintenance activity.
The rostrvm support service is managed and measured within our ISO9001:2008 accredited business processes
- All customer systems are supported remotely.
- All calls logged in our incident management system and available 24 x7.
- Active escalation mechanisms.
Our service desk also publishes a series of hints & tips to help the rostrvm user community to get the most out of out call centre software