Call us on 0800 6122 192 or email: enquiries@rostrvm.com

  • Rostrvm Solutions Limited – Professional Services

  • Ongoing support

    Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation. Our ongoing support is more than a simple incident management service; the response centre also provides

    • “How do I?” guidance.
    • 3rd-party product integration and configuration advice.
    • Support for planned maintenance activity.

    The rostrvm support service is managed and measured within our ISO9001:2008 accredited business processes

    • All customer systems are supported remotely.
    • All calls logged in our incident management system and available 24 x7.
    • Active escalation mechanisms.

    Our service desk also publishes a series of hints & tips to help the rostrvm user community to get the most out of out call centre software