Customer service is central to your business and optimising your contact process is more than implementing products.
Our rostrvm Prophet contact centre consulting methodology ensures that your contact centre operates to its optimum performance. Our consultants can help when you are first planning the enhancement of your front office and back office operations, or used by existing contact centres to identify areas that require further optimisation.
Our project delivery service is much more than simply installing software. Our project manager’s job is to help you maximise business benefit from day one. The implementation team works with you every step of the way to ensure that all elements of the project are put in place quickly and effectively.
Our response centre delivers proactive support to our users. We are here to help you to maintain a smooth operation. Our ongoing support is more than a simple incident management service; we provide “How do I?” advice as your operations evolves to new customer interaction environments.
Rostrvm Solutions supports you with a complete set of professional services to ensure that our technology delivers maximum business benefit – on time and on budget.
Our Professional Services portfolio meets 3 three fundamental client needs:
- Visibility of cost
- Defined deliverables
- Practical support