Rule of thumb: How many trunks?

Rule of thumb: How many trunks?

We’ve published our Rule of Thumb: Calculating the number of trunks (telephone channels) needed in an inbound call centre.

Formual to calculate telephone linesThe number of trunks is equal to the number of concurrent agents active in the call centre multiplied by 1.2.

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2017-01-04T05:52:05+00:00