Welcome to the new look rostrvm News which complements our new look web site.  The revamped web site makes navigation easier and introduces smoother one-time registration to our increasingly-popular, free call centre planning tools.

Proposed changes to call centre regulations

On 1st June, 2010 Ofcom issued its latest consultation surrounding the use of automated calling systems - predictive diallers. This consultation is primarily focussed upon the use of automated Answer Machine Detection.

How might his affect you? Log in or register to read 'In our opinion...' on our web site.

Improving call centre efficiency

rostrvm CallGuide makes your people more productive as they talk to your customers or process back office tasks. Quick, easy and cost effective to deploy on-site or in the cloud, CallGuide streamlines your people, processes and systems to ensure both your contact centre and your back-office exceed the expectations of you and your customers.

Deliver a high quality, tailored service while maximising up-sell, cross-sell and goal achievement on inbound and outbound calls.

Significantly reduce work processing time and unit costs while improving quality and consistency.