December 2012

"Call centre agent training time and costs are significantly reduced."
   

Our Call Centre Calculator is now available as a Mobile App


Our handy app for mobile devices assists busy managers in calculating inbound call centre staffing needs.

The calculator provides an instant indication to managers of the number of people needed to man call centre phones whilst meeting the required service level targets.

To learn more about the our mobile app and how to get it click here.

Call Centre Rules of Thumb

Implementing a call centre from scratch or making changes and additions to an existing contact management operation requires careful thought and planning.


Our "Contact Management Rules of Thumb" provide broad-brush answers  to Frequently Asked Questions based on a combination of mathematical analysis and empirical evidence from real-world users. 

If you would like us to answer your question feel free to ask!

End of year giveaway....

Rostrvm Solutions is an active supporter of the Professional Planning Forum. As we approach the end of the year we have a few of our copies of the Planning Forum's  2012 Best Practice Guide to give away.

If you would like us to send you a copy, visit the contact page on www.rostrvm.com to get in touch. But contact us soon as it will be first-come, first-served and the offer ends when we run out of copies!

 
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Rostrvm Solutions



Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.

Contact us on
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