Rostrvm Solutions and VegaStream deliver high-performance low cost SIP call centres
12th November, 2004 - Rostrvm Solutions Limited, the UK-based call centre software developer, and VegaStream, the leading supplier of dedicated business VoIP (Voice over IP) Gateways have joined forces to deliver high-performance, low cost SIP call centres.
This new relationship links VegaStream's Vega 400 digital gateway with Rostrvm Solutions' Switchless Call Centre software.
Simon Wellings, Managing Director, Rostrvm Solutions Limited, commented "Like all great ideas the rostrvm Switchless Call Centre is based on a simple concept - we take high quality Voice over IP (VoIP) hardware components, such as the Vega 400, and enable them to deliver advanced call centre functions at affordable prices."
"The Vega 400's ability to deliver full throughput is essential with the rostrvm high performance applications such as Automatic Call Distribution and Predictive Dialling" said VegaStream VP Marketing, Michael Robinson, "and our ability to scale according to individual needs is important in the fast-moving call centre environment," he continued.
The rostrvm Switchless Call Centre takes advantage of VegaStream's support for the Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.
The combination of rostrvm with Vega 400 supports each of the rostrvm Switchless Call Centre architectures as an alternative or a complement to traditional telephony:
rostrvm Invex Complete
Full call centre functionality on a VoIP infrastructure.
rostrvm Invex Enhance
Turning traditional PBX technology into a sophisticated call centre.
rostrvm AutoAgent
Delivering automated services and voice processing capability.
About VegaStream
VegaStream is the leading supplier of dedicated business VoIP gateways. VegaStream's Voice over IP (VoIP) gateways enable service providers and business customers to rapidly deploy and profit from lower telephony costs and improved productivity across their organization's HQ and remote offices.
The award winning VegaStream gateways are based on international communications standards - including both SIP and H.323 - to deliver an open and non-proprietary VoIP solution that can be seamlessly integrated alongside existing communications investments.
Established in 1998, VegaStream has EMEA headquarters in Bracknell UK, and North American headquarters in San Diego, California. VegaStream investors include MTI Partners and VegaStream management.
Further information on VegaStream is available on www.vegastream.com