rostrvm with Microsoft Dynamics CRM

rostrvm with Microsoft Dynamics CRM

rostrvm cMicrosoft Dynamics CRM and Call Centrean be quickly and easily integrated with Microsoft Dynamics CRM using our standard connector to provide a fast, effective joined-up system for your contact centre.

rostrvm can “screen pop” your Dynamics CRM in the right place, on the right record as a call is received or made. We can also make “live” contact routing and handling decisions using your data in conjunction with our data-driven routing features.

The rostrvm DeskTop can be tailored to work with Dynamics CRM to suit your business requirements; you might want the ‘out of the box’ solution for light-touch agent control and business outcome capture – or an ‘all singing, all dancing’ integration with configurable agent scripting and dynamic contact support.

rostrvm and Microsoft Dynamics CRM are easy to implement, use and navigate together. The many benefits include:

  • Slick contact handling with fast access to data
  • Easier management of complex sales channels
  • Driven, value-added activities and outcomes
  • Prioritized, high-value contacts for maximum profitability
  • Improved issue resolution
  • Increased effectiveness and customer satisfaction

For further information call us on 01483 494690, email enquiries@rostrvm.com or visit www.rostrvm.com

2017-06-12T10:58:39+00:00