Whether you are a sports stadium, music venue, theatre or arts centre, excellent communication and customer service is a key part of building loyalty, long-term relationships and repeat business. We work with venues and ticketing operations to help them to keep their audience informed and engaged with effective and efficient communications and contact.
The rostrvm for Venues package is tailored for the venue sector. It takes our years of experience in many and varied industry sectors to help you to execute proactive, joined-up contact strategies that support your people with slick and efficient processes to drive and achieve the outcomes you want.
- Event Promotion – use your box-office data to target and execute joined-up outbound campaigns using voice, email and text messaging to make sure they know what’s coming, how to get hold of tickets and maximise your cross-sell and up-sell opportunities.
- Ticket Sales – complement your existing business systems and websites with sophisticated contact routing and handling strategies that improve customer service using combinations of real people and self-service.
- Process Management – support your people with desktop tools to ensure processes and procedures are followed and information is gathered so you behave appropriately and effectively at all times.
- Stay in Touch – proactively keep your audience informed of programme changes and other important stuff in the run up to the event and keep the promotion cycle going when it’s over.
- Management Information – use tailored dashboards and reports to make your operational performance and business outcomes visible across your organisation with tailored dashboards and reports that show what’s important to you in your language.
You can see what we do for our Venues customers and other organisations here or give us a call to find out more about how we can help you.