Customers, clients, tenants or citizens . . . whatever you call them they don’t always pay their bills on time, so debt collection is an important part of any well run business. We work with collections people in many different sectors to help them to support their debt management goals with efficient and effective communications and contact.
The rostrvm for Collections package is tailored for the debt management sector. It takes our years of experience in many a varied industry sectors to help you to execute proactive, joined-up contact strategies that support your people with slick and efficient processes to drive and achieve the outcomes you want.
- Engage Effectively – improve collection rates by replacing or complementing the tradition “three letters” approach using co-ordinated voice call, email and text messaging campaigns to solicit a response at every stage and start the negotiation from the outset.
- Demonstrate Compliance – work efficiently in an increasingly regulated environment with our Ofcom and ICO compliant platform that records and reports on all contact to support recovery action and balance your business targets with your social responsibilities.
- Process Management – support your people with desktop tools to ensure processes and procedures are followed and information is gathered so you behave appropriately and effectively at all times.
- Return Call Handling – complement your existing business systems with sophisticated contact routing and handling strategies that improve customer perception and service.
- Management Information – use tailored dashboards and reports to make your operational performance and business outcomes visible across your organisation with tailored dashboards and reports that show what’s important to you in your language.
You can see what we do for our Collections customers and other organisations here or give us a call to find out more about how we can help you.