Retail direct sales call centre case study

Retail direct sales call centre case study

“All of this has ensured increased productivity and financial gains at a time when every retailer out there is looking to gain every ounce of competitive advantage.”

A leading global beauty, fashion and home retailer has chosen rostrvm when replacing its dialler. Direct sales is the company’s core business and the dialler is key to its strategy.

It now benefits from:

  • rostrvm Outbound-  using Voice over IP technology (VoIP) to provide a platform independent predictive dialler, which supports structured, automated outbound contact operations in the UK and India.
  • rostrvm CallGuide on the desktop, with full scripting tools and process management functions, to support agents through different types of calls

A full case study is available @ http://www.rostrvm.com/case_study_retail_direct_sales.php

2017-01-04T05:52:07+00:00