new in release 6
Release 6 is packed with new facilities and enhancements to existing functions delivering high quality service to the 21st Century consumer including:
Multimedia 'predictive dialling'Comprehensive information is available by clicking here.
Call centre 'instant messaging'
Recording for quality management
Extended data security for home & remote agents
Back office management information
'Not ready with reason' MIS
Dynamic web to call centre integration
Advanced answer machine management
(PDF format - requires Acrobat Reader or similar software - opens in a new window)
Better still why not pick up the phone or drop us a note to contact your Rostrvm Solutions Account Manager?
