Rostrvm Solutions launches enhanced Customer Interaction Management suite
Woking (UK), 26th April 2004 - Rostrvm Solutions Limited, the UK's leading independent supplier of open Customer Interaction Management applications has released version 5 of the rostrvm® suite of call centre software applications with an extensive range of new and enhanced facilities including:
An intelligent skills-based, task blending and resource management application to optimise call centre productivity.Additional facilities for the rapid deployment of CTI projects. With rostrvm Keys users can CTI-enable applications in minutes.
New campaign and list management tools for precise targeting and control of predictive, progressive and preview dialler campaigns.
rostrvm CallGuide® is another new facility providing valuable support to call centre agents through scripts and prompts.
A new web-based management information system delivering detailed operational and business performance data to every desktop.
Simplified deployment of large and multi-site call centres.
rostrvm operates in harmony with existing call centre technologies to:
supplement the capability of existing components
normalise functionality across disparate platforms and devicesTo learn how the enhanced rostrvm 5 features can help you, please contact us.
control contact handling consistency and quality
deliver accurate, accessible operational information and business analysis