Call centre resources
Our call centre resources area provides FREE access to valuable tools and knowledge for those who work in and around Contact Centres.
Feel free to roam around, but if you can't find what you are looking for please feel free to contact us. We value the independence of out advice and guidance and would be delighted to share our experience with you.
Our on-line dialler planning tool calculates how many calls your agents can make per hour using a preview dialler, a progressive dialler or a predictive dialler. The calculator also computes the number of contacts an agent is forecast to make per hour.*
Our free on-line inbound planning tool calculates how many agents you need to meet your service level.*
Use our consulting template to see whether your call centre meets the new predictive dialler rules.
Our White papers provide an insight to current and future call centre activities.
All of our call centre resources are free to use. Accessing items marked * require you to provide a little information about yourself. Personal data is handled with care in accordance with our privacy policy.