QueueBack & CallBack - Reduce abandoned calls
Abandoned calls and 'lost' call rates are a major issue for call centres. QueueBack and CallBack help you to manage your call centre queues and meet your customer expectations.
- QueueBack allows a caller on an inbound queue, to hang up but "maintain" their position in the queue.
- CallBack dynamically complements QueueBack functionality by transforming immediate demand into deferred demand. Instead of the caller being held in queue, he or she is asked to leave details and receives a callback at a later time.
Get in touch
To learn how you can deliver enhanced service why not get in touch with us?
“The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”
London Borough of Wandsworth