rostrvm - inspiring contact centre software
Your customers want high quality joined-up transactions whether they contact you or you contact them.
Traditional contact centres have grown organically with technology and information silos. rostrvm contact centre software brings your contact centre together, delivering high quality customer experience now and for the future.
When a customer calls you, were you about to call them?
Is your outbound call centre as effective as your inbound call centre?
Does text messaging deliver more business than simple telephone calls?
What's the impact of the internet and mobile phones?
Inbound call handling
From simple ACD queuing and routing of telephone calls to complex multi-site, multimedia contact handling. Our powerful call routing engine ensures contacts are delivered to the most appropriate resource.
Outbound contact centre
If you are looking for a high performance predictive dialler, or looking for a way to manage your promises to call your customers back, our structured, automated outbound contact centre software ensures you meet commitments and stay in touch.
Supporting your agents
Our desktop tools for contact centre agents range from 'screen popping' caller information to a scripting system that brings together multiple data systems and drives your business processes.
Managing performance
Our enterprise reporting, agent analytics, quality monitoring and contact management applications provide operational and business performance information to all levels of your enterprise.