Proactive support for customers

Proactive support for customers

Technology expert Ben Welsh has joined contact centre software developers, Rostrvm Solutions, as Support Executive on their Help Desk.

Whilst the rostrvm suite of applications requires minimal ongoing support once installed, Rostrvm are always on hand if customers have questions. In addition, the Rostrvm team provide high-level training to ensure customers are confident when using rostrvm, whether it’s for inbound, outbound, desktop optimisation or managing performance.

Regarding the Help Desk, Ben explains, “Naturally, there are times when a query can arise, such as when a customer explores functions on rostrvm that they haven’t been using frequently. The rostrvm suite of applications is highly customisable so each customer’s requirements will be different to the next.”

Rostrvm has a sound reputation for listening and acting on the needs of its clients and is known for being highly ‘customer-focused’.

Ben says, “Our aim is to help our customers quickly and efficiently and to go beyond their expectations in support, whatever their query. We have a very strong team of engineers on-site here – and this is where Rostrvm differs to some – because we will solve every issue, however small:  if it’s bothering our customer, we help.”

The Rostrvm team know their products literally ‘inside and out’, having researched and developed them before tailor-making the software to meet individual customer requirements. This allows them to be proactive as they don’t need to refer to others. The team have a vast amount of knowledge and expertise in contact centre technology so when a customer asks Rostrvm a question, they can rest assured they will receive an answer from someone who knows their stuff.

Ben, who previously worked at Albany Software, adds, “Most, if not all, issues can be resolved over the phone and by remote access to customers’ rostrvm software. It helps that Rostrvm have built up strong, lasting relationships with customers because they trust us and know that we understand their business. This makes it easier to work together to solve issues rapidly.”

Rostrvm recognise that a proactive service on the Help Desk is crucial to ensure productive contact centres, empowered service agents – and happy customers all round.

For further information please contact Ken Reid at Rostrvm Solutions on 01483 744429 (email ken.reid@rostrvm.com)

 

Rostrvm Solutions is proud to be celebrating 25 years of successful business.

 

2017-01-04T05:52:07+00:00