Rostrvm Solutions announces call centre Consultant Support Service
Woking UK, September, 2003 - Rostrvm Solutions Limited, the independent supplier of call centre software and CTI middleware solutions, has announced a new service providing free, direct support to call centre consultants working in the contact centre space.
Call centres are central to many organisations' customer communication strategies. Call centre users increasingly turn to consultants for advice on deploying technologies and services to enhance the customer experience and optimise cost. But call centres are becoming increasingly complex; it can be difficult for call centre consultants to be sure they have sufficient in-depth information to give their clients best advice.
Since 1986, Rostrvm Solutions has worked with organisations to achieve and exceed business objectives while delivering personalised customer service. In that time Rostrvm Solutions has built unrivalled technical expertise and experience bringing together its own products and services with those from a wide range of call centre technology partners to devise customer-specific solutions. The new Call Centre Consultant Support Service makes this expertise and experience freely available to consultants.
Simon Wellings, Managing Director at Rostrvm Solutions says: "We see our independence as a major benefit to our customers and partners - it guarantees the openness of our technology and the objectiveness of our approach and advice. We believe that the Call Centre Consultant Support Service will benefit consultants by delivering easy access to specific guidance from our experienced advisors. Rostrvm will benefit by gaining early insight to the practical issues facing call centre users"
The Rostrvm Solutions Call Centre Consultant Support Service is available via the web site www.rostrvm.com