Call centre planning tools
In the often-complex call centre environment getting the basics right is essential. Our call centre planning tools provide you with free guidance.
Outbound call centres
Rostrvm Solutions' consultants are frequently asked a number of questions. How many calls can I make with a predictive dialler? How many agents do I need to contact a given number of customers per week? I have 40 agents, how many contacts can I make per day? and many similar variations and combinations. Our online outbound calculator delivers the base calculations to answer all of these questions.Based upon your current or expected OutBound call handling profile the system calculates how many calls your agents can make per hour using a preview dialler, a progressive dialler or a predictive dialler. The calculator also computes the number of contacts an agent is forecast to make per hour.
Click here to access the on-line dialler calculator.
Inbound Call Centres
For inbound call centres our online calculator is a simple and easy to use application that calculates the number of staff required to handle a specified number of incoming calls to a defined service level.Enter call volume, efficiency and call handling information to produce a forecast of agent requirements.
Click here to access the on-line inbound call centre calculator.