Useful links

This page provides a collection of links to useful contact management references.

Information Commissioner’s Office

The ICO has provided guidance for marketers on the Privacy and Electronic Communications. Much of this guidance applies to call centre operations.

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Ofcom predictive dialler guidelines

Since 2006 Ofcom has provided guidelines on the appropriate use of automated dialling technology including predictive dialler systems.

In October 2010 Ofcom issued new guidance surrounding the use of Answer Machine Detect technology with a predictive dialler.

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Voice recording guidance

Our friends at Red Box Recorders provide advice on Voice Recording and the law.

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