Rules of thumb, research, opinion & Links
We frequently have conversations with customers along the following lines “I’m thinking about a new facility. Before I undertake the detailed planning I just need a rough idea about….”.
Our “Contact Management Rules of Thumb” provide broad-brush answers to Frequently Asked Questions based on a combination of mathematical analysis and empirical evidence from real-world users.
To ensure that our products and services meet real-world customer contact and back office needs Rostrvm Solutions sponsors surveys into current and future operational issues. Our research findings associated commentary is available to you.
Our opinion section provides insight and our view of current and future customer management issues.
Our links page provides access to useful resources from regulatory bodies and influential organisations.