Contact centre & back office planning
In the often-complex contact centre and ‘back office’ environments getting the basics right is essential. Our planning tools provide you with free guidance.
The calculator provides an instant indication of the number of people needed to man call centre phones whilst meeting the required service level targets.
And the value of that lost business soon mounts up. Use our calculator to estimate how much abandoned calls are costing you.
Call centre blending commonly means combining inbound and outbound telephone call activity – typically using ‘spare’ staff capacity to make outbound calls during periods of low inbound call demand. However blending is not just about combining inbound and outbound telephone calls – blending can also be used for combining telephone calls and other contact demands such as emails.