Rostrvm Solutions launches pay-for-use predictive dialer software
Woking (UK) November 2003 - Rostrvm Solutions Limited, the UK's leading independent supplier of open customer interaction management applications has launched a new, pay-for-use package for its rostrvm OutBound predictive dialing software. This package is designed to support call centres with variable dialing capacity requirements.
"The majority of call centres have both inbound and outbound contact handling functions. But often the requirements for outbound campaigns can be for limited or seasonal periods. Many organisations understand the performance management benefits of predictive dialer solutions but cannot justify fixed cost investment for technology that may at times lie idle" commented Peter Brown, Sales Director, Rostrvm Solutions Limited. "We work closely with our customers to establish a suitable framework to provide our software on a pay-for-use basis. This can be a combination of transactions and hours-used."
Brown continued, "Rostrvm's approach to software provision marks a significant change in the industry. We have listened to both customers and prospects and we are sure that every type of call centre, from in-house operations to outsource agencies, will appreciate the benefits of our outbound call handling technology combined with new commercial options".
The Rostrvm Solutions dialer software enhances call centres' existing investment in ACD technology to add automated dialing facilities. The software can operate as a high performance predictive dialer, as a progressive dialer to support telemarketing activity and as a general-purpose preview dialer. The system can also be integrated to web site 'Call Me' buttons acting as the control and management point to ensure that promises to call are met.
rostrvm OutBound predictive dialer is specifically designed to support the UK Direct Marketing Association guidelines on the use of automated dialers.