Predictive dialler
rostrvm Outbound is a platform independent predictive dialler. It supports structured, multimedia automated outbound contact to ensure you meet commitments to your customers and stay in touch.
Supports predictive dialling, progressive dialling, and preview dialling modes for flexibility and productivity
Integral scripting to ensure that when you make contact you arm your team with the right information, follow process and say the right thing at the right time
Blends telephone, text message (SMS) and email contact
Uses advanced dialling algorithms in association with real-time information about your call centre to optimise outbound activity
Sophisticated campaign management, management information and agent analytics tools ensure optimal performance with a personal touch
Meets Ofcom, Direct Marketing Association (DMA) and Information Commissioner guidance as well as EU directives on nuisance calls and distance selling
Seamless integration with rostrvm's inbound applicationsrostrvm OutBound predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well managed proactive calling.