Our consultants are frequently asked a number of questions. How many calls can I make with a predictive dialler? How many agents do I need to contact a given number of customers per week? I have 40 agents, how many contacts can I make per day? and many similar variations and combinations. Our online predictive dialler calculator delivers the base calculations to answer all of these questions. Based upon your current or expected OutBound call handling profile the system calculates how many calls your agents can make per hour using a preview dialler, a progressive dialler or a predictive dialler. The calculator also computes the number of contacts an agent is forecast to make per hour.
Our guide to predictive dialler management – Building an outbound contact campaign – balancing productivity and effectiveness – is aimed at call centre managers, campaign managers, marketing and sales managers. It tells you everything you need to know to create successful outbound dialling campaigns in your contact centre.