Customer newsletters
rostrvm News is our electronic newsletter delivered to our customers and user community via email every 6 weeks or so. If you would like to receive rostrvm news as soon as it's published please contact us.
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Topics covered in this issue include:
Contact centres under pressure
Why not come and see us?
January 2009
Topics covered in this issue include:
Voice over IP delivers flexibility
Are your IT systems making life difficult for your call centre teams?
Presentations and discussion notes from the South East Contact Centre Forum
December 2009
Topics covered in this issue include:
Q is for Quality, not Queues at Fidessa - virtual call centre case study
Brookson uses rostrvm to revolutionise customer acquisition
Predictive dialler regulations & consultation
November 2009
Topics covered in this issue include:
What price compliance? - Predictive dialler regulation
We've been nominated - rostrvm shortlisted for call centre technology award
South East Contact Centre Forum - we're supporting this new user initiative
September 2009
Topics covered in this issue include:
Tackling abandoned calls
Reaching your customers before you lose them
Insurance Dialogue Limited expands with rostrvm technology – a case study
July 2009
Topics covered in this issue include:
Bringing the web and the call centre together
Email blending productivity calculator
Couldn't make the outbound planning forum?
April 2009
Topics covered in this issue include:
Improving productivity with media blending
Contact centre blending calculator
Rostrvm Solutions to review planning considerations for blended call centres at outbound planning forum
February 2009
Topics covered in this issue include:
Rostrvm Solutions sponsors Outbound forum for predictive dialler users
Research carried out by Rostrvm Solutions has shown that most call centres in the UK are not taking advantage of Computer Telephone Integration (CTI) technology.
January 2009
Topics covered in this issue include:
Looking forward to call centre growth
Blending in the call centre
Is outbound call handling under control?
Bringing call centre discipline to the back office
December 2008
Topics covered in this issue include:
Where does a call end? rostrvm in the Back Office
Ofcom publishes predictive dialler consumer advice
Rostrvm Solutions call centre software award
October 2008
Topics covered in this issue include:
rostrvm is deployed for hosted call centre delivery
Barclaycard fined 50,000 pounds ...
Ofcom publishes updated predictive dialler guidance
August 2008
Topics covered in this issue include:
Why reduce avoidable contact?
How can rostrvm help with National Indicators?
Karndean International increases call volumes without increasing staffing levels - a case study
July 2008
Topics covered in this issue include:
Making life easier for call centre agents with rostrvm CallGuide
Ever Ready Mortar use rostrvm to deliver innovative service - a case study
Celebrating award winning call centre customers
June 2008
Topics covered in this issue include:
Beyond the four walls of the call centre - the rostrvm customer service revolution
Voice over IP (VoIP) and SIP delvers contact centre flexibility
Free call centre advice
May 2008
Getting ready for changes to 0870
London Borough of Wandsworth - Council Tax & Benefits case study
Using QueueBack & CallBack to manage queue lengths
April 2008
Topics covered in this issue include:
Nottinghamshire County Council consolidates Customer Service with rostrvm
Predictive dialling - updated regulations expected this month
Hints and tips - Applying Windows updates
March 2008
Topics covered in this issue include:
EDF Energy launches faster contract processing service
Get predictive dialler compliance notes
Hints and tips - The easy way to get help
February 2008
Topics covered in this issue include:
Ever Ready Mortar uses rostrvm to support new service
Our survey highlights service level inconsistencies in local government contact centres
Rostrvm Solutions sponsors Professional Planning Forum Outbound Planning seminar.
Hints and tips - Call Centre Management Information on the move
January 2008
Topics covered in this issue include:
Ofcom and Silent Calls – revised policy details
London Borough of Wandsworth - Adult Social Services
Hints and tips - ControlCentre 7 provides 'Tip of the Day' functions
November 2007
Stories in this issue include:
Survey shows call centres not ready for the new consumer
Rostrvm release 7 - available now - find out more
Hints and tips - keeping your promises to call back
July 2007
Topics covered in this issue include:
Asia Risk uses Voice over IP to deliver flexible call centre services.
How will your call centre adapt to the demands of the consumer?
Nottinghamshire County Council selects rostrvm
Hints and tips - rostrvm provides early warning
May 2007
Topics covered in this issue include:
CRM has evolved
rostrvm CallGuide supports your agents
Autonet uses rostrvm dialling to increase sales
Hints and tips - Design your own Management Information
February 2007
Topics covered in this issue include:
Multimedia call centre growth
Regulator news
New call centre features in rostrvm 6.1.1
Hints and tips - Access free call centre calculators in our Resource Centre
November 2006
Topics covered in this issue include:
Celebrating 20 years of rostrvm
Looking forward - how will call centres change in the next few years
Voice recording integration
Hints and tips - Linking to Microsoft Office. Closing the loop by writing to your customers
June 2006
Topics covered in this issue include:
Wake up to Voice over IP - innovative call centre applications
Increased customer satisfaction, optimised agent productivity & reduced cost with QueueBack & CallBack
Hints and tips - When did you last review your phone charges?
May 2006
Topics covered in this issue include:
The latest call centre software release - rostrvm 6.1
Predictive dialler enhancements
Call centre dashboard Management Information displays
Closing the loop with inbound callbacks
Is the back office supporting your call centre?
March 2006
Topics covered in this issue include:
The Ofcom predictive dialler statement of policy
Rostrvm Solutions offers free compliance review
Meet us at VoIP for Business
December 2005
Topics covered in this issue include:
The Ofcom 'predictive dialling' consultation - attend a free seminar
How to obtain a free call centre report
rostrvm 6 is now available - find out more
Hints and tips for inbound and outbound call centres
August 2005
Topics covered in this issue include:
An alternative to voice recognition
Eurodebt uses predictive dialler to increase productivity
Using postcodes to increase customer contact rates
Unlocking your CRM investment
Your call centre agents are ‘not ready’ – what are they doing?
April 2005
Topics covered in this issue include:
London Borough of Wandsworth implements rostrvm in its Council Tax and benefits call centre
Business continuity and disaster recovery services
CallGuide information collection tools
Mobile Management Information
Improving productivity in the back office
March 2005
New predictive dialler list and campaign management facilities
Plugging gaps in CRM with agent script facilities
Automated messaging using your predictive dialler
Answer Machine hints and tips
Increasing call centre satisfaction with CallBack and QueueBack
Monitoring customer satisfaction in conjunction with VirtuaTel
December 2004
Web based call centre management information for inbound ACD, IVR and outbound predictive dialler
Introducing call scripts with agent call guide
New predictive dialler features
Rapid deployment CTI
Voice over IP (VoIP) SIP call centres