Customer newsletters
rostrvm News is our electronic newsletter delivered to our customers and user community via email every 6 weeks or so. If you would like to receive rostrvm news as soon as it's published please register.
Click on the links below to access the newsletters (opens in a new browser window or tab)
Recent editions
Click to access the current issueTopics covered in this issue include:
- Proposed changes to call centre regulations
- Improving call centre efficiency
April 2010
Topics covered in this issue include:
- Comply or risk £2 million
- Avoidable contact – don’t avoid tackling it!
March 2010
Topics covered in this issue include:
- Contact centres under pressure
- Why not come and see us?
January 2010
Topics covered in this issue include:
- Voice over IP delivers flexibility
- Are your IT systems making life difficult for your call centre teams?
- Presentations and discussion notes from the South East Contact Centre Forum
Earlier editions
rostrvm News has been published for several years (since 2004). All previous editions are available below. Please note that the topical nature of the content means that some information - particularly related to regulatory guidance - may have changed. For the latest information we urge you to contact us.It should also be noted that the look-and-feel of our publications and web content has evolved over time. The newsletters are provided in the original format.
December 2009
November 2009
September 2009
July 2009
April 2009
February 2009
January 2009
December 2008
October 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
November 2007
July 2007
May 2007
February 2007
November 2006
June 2006
May 2006
March 2006
December 2005
August 2005
April 2005
March 2005
December 2004
“We have always been impressed by the professionalism of Rostrvm Solutions when they have come in and met us to discuss ideas. They have really made a difference to the quality of our business.”
West Bromwich Building Society
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