Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

Recent news

This page provides access to recent press articles from Rostrvm Solutions. Earlier releases are available by clicking here.

Click the headlines below to read the full articles.

• Contact centre survey highlights opportunities for savings. More>>>
• Aviva partners with Rostrvm. More>>>
• Telefocus uses the rostrvm ’future-proof’ call centre software service. More>>>
• Demands for change in the contact centre. More>>>
• Contact centres snowed under. More>>>
• VoIP maturity drives growth. More>>>
• Q is for Quality, not Queues. More>>>
• rostrvm nominated for call centre technology award. More>>>
• Brookson’s new contact centre revolutionises client acquisition. More>>>
• Rostrvm Solutions supports South East Contact Centre Forum. More>>>
• Banishing avoidable contact to Room 101. More>>>
• Breaking down web to call centre barriers. More>>>
• rostrvm uses Google Web Toolkit to extend MIS. More>>>
• rostrvm reduces virtual call centre deployment cost. More>>>
• Linking the web and the call centre. More>>>
• Rostrvm Solutions extends international reach. More>>>
• Rostrvm Solutions supports UK Outbound forum. More>>>
• Public sector call centres lagging behind. More>>>
• Rostrvm Solutions Partners With Red Box Recorders. More>>>
• Most UK call centres are missing out on CTI efficiency gains. More>>>
• Learn how call blending can maximise call centre productivity. More>>>