Ofcom has issued a new consultation covering the use of predictive diallers and automatic answer machine detection technology.
“Ofcom is proposing a new rule to prevent a company calling an answer phone more than once in any 24 hour period, unless a call centre agent is on hand to answer the call. This would mean that consumers currently worst affected would no longer receive repeat silent calls over the course of a day. ”
The full consultation can be found at http://stakeholders.ofcom.org.uk/consultations/silent-calls/
Rostrvm Solutions is reviewing the Ofcom documents and we will publish our opinion in the next few days.