New predictive dialler rules – a reminder

New predictive dialler rules – a reminder

The deadline for implementing Ofcom’s guidelines on the use of Answer Machine Detect with Automated Calling Systems (ACS) including predictive dialling systems is fast approaching. By February 1st you need to decide what you are going to do and act upon it.

The simplest method of ensuring that you are compliant with the current statement on ‘Tackling Abandoned and Silent Calls’  is to turn Answer Machine Detect off, but Rostrvm Solutions recognises that this may not be an immediately- appealing option, especially for call centre agents.

To learn why we think that turning AMD off in your contact centre may not be as bad as you think – and actually is more likely to deliver performance and service improvements for both the call centre and the consumer – read our paper available at http://www.rostrvm.com/whitepapers.php

2011-01-29T15:19:13+00:00