rostrvm Invex Enhance delivers the full capabilities of rostrvm contact centre applications, such as predictive dialling and ACD, on the most rudimentary PBX and telephone systems. Invex Enhance protects existing investment and extends the useful life of traditional PBXs whilst delivering sophisticated call centre functionality .
- Invex Enhance is deployed with a VoIP Telephony Gateway and a PBX or telephone switch.
- The VoIP Gateway is controlled by the rostrvm application suite via SIP and provides call centre functions for calls from the PBX.
- Call centre agents use existing PBX telephones – or any other phone! – for voice communications.