Making the right improvements in the contact centre.

Making the right improvements in the contact centre.

Our latest newsletter looks at making the right improvements in the contact centre.

It doesn’t matter how many ways a contact centre communicates with a customer – telephone, email, social networking sites, SMS, blog … the crucial point is that the medium and the messages should be helping to build better relationships with customers.

You can view the newsletter online. If you want to receive your copy as soon as it is published then please contact us.

2017-01-04T05:52:07+00:00